Address: 195 NJ-36, Middletown Township, NJ 07748, USA
Phone: +17322015277
Rating: 4.6
based on 144 reviews.
Customer Service
Pros:
"Outstanding Services. Owner is Excellent on Trust."
"The entire crew is over the top polite and professional!"
"Always professional sound advice no hidden clauses."
"The guys were very professional, had the repair done same day as promised, and were able to work with me to complete the job at a very reasonable price."
"Manager was courteous and explained everything. Work was done in a timely manner."
"The desk manager was polite, knowledgeable and made sure to get my car in for a free estimate."
"The communication was awesome, they were so friendly, they took the time to explain things to me."
Cons:
"I was very displeased for the unprofessional way the manager of this location treated me."
"Do yourself a favor and go somewhere else."
"The man behind the counter seemed pleasant but refused to take responsibility for what they did to my battery."
"Feel Passive aggressive demeanor with Max."
"The same manager copped an attitude, was rude, dismissive and very short."
"Customer service could be better."
"The manager immediately had an attitude when I asked to redeem the oil change."
Pricing and Costs
Pros:
"Max Who will always tell you straight up how it is and what can be done to save you money."
"Prices are very reasonable specially considering that my car is high end."
"The guys were very professional, had the repair done same day as promised, and were able to work with me to complete the job at a very reasonable price."
"Great service utilizing great products for a great price that rewards loyalty with great incentives."
"Super reasonable pricing on an oil change."
"Pointed out cost of my request for wheel balance best await future tire replacement, thus saving me $50."
"I would recommend them to anyone in the area. Friendly and get the job done at a reasonable price. Highly recommend."
Cons:
"They said to fix it all would have to be around another $500."
"The cost was a little more than expected for the basic oil change which was listed at 24.99 but turned out to be 34.82."
"I went there for an oil change first I was quoted $160 then when I questioned it it went down to 120... The very next day the check tire light came on and all of my tires were different air pressures, obviously not checked."
"The guy was nice but they charged me $1700 for brakes and didn't finish the job."
"We are extremely disappointed and disgusted with everything about this business! They diagnosed our car with the wrong things, they zip tied and cut things that weren’t broken and they were charging us over $5000 worth of work to be done."
"Spent over $1,200 in fixing my car."
"They overcharged for everything they are too expensive."
Professionalism and Expertise
Pros:
"Professional and punctual. Took my wife's car in for an alignment and they had it up on the rack and back on the ground in less than an hour."
"Always professional sound advice no hidden clauses."
"The guys were very professional, had the repair done same day as promised, and were able to work with me to complete the job at a very reasonable price."
"Massimo is a stand up guy who really cares about his customers and his business."
"Received excellent service to replace broken front Y exhaust flex pipe before then catalytic converter."
"Max was very responsive & professional in explaining the alignment procedure."
"They are very professional and explain your car issues in complete detail."
Cons:
"Car has problems that did NOT exist when brought into the shop."
"I am not a mechanic but it seems work done is not the same caliber as previous work done."
"My front brakes went in less than 6 months after getting 'brand new' brakes from here."
"My brakes were shot the next day. I had to pay a different shop fix it for me."
"They left all the brake hoses loose. And they left the coolant hoses loose as well. And charged $1700 too."
"A guess from a mechanic very bad experience."
"It was supposed to be a one hour installation but they decided to train a new person on MY car!"