"First off, Mike has incredible customer service, and has helped me with same day repairs on two separate occasions."
"Jordon was very pleasant and accommodating."
"Thank you Samantha for explaining the very reasonable financing options!!"
"so beyond impressed by the customer service here!!"
"They had me done in an hour and the service was super professional."
"Fast, quick and friendly."
"The mechanics and manger are some of the best people very friendly and willing to take time to explain your issues in a way that anyone will understand."
Cons:
"Be careful - lied to me."
"They are cheaters and they will try to rip off you."
"However I was lied to on my most recent visit, and now I don’t trust them."
"Additionally, both Kerry and Jay lied while I was at the shop, when they both said that my discount would be applied after full payment."
"What I learned today: Kerry and her husband did not 'take over' the Midas shop at all."
"If you are thinking of taking your car to this shop, PLEASE AVOID. It is a sham, and YOU WILL BE SCAMMED."
"Absolutely a scam !! Be careful people… be careful! I do not recommend this place to anyone!"
Pricing and Value
Pros:
"They honor the Valpak Coupons which had a great Value for a $39.99 synthetic oil change."
"We always get great service for a fair price."
"They were willing to work with us and provided fair pricing and excellent customer service."
"Their prices are affordable and reasonable."
"Fair pricing, friendly mechanics."
"The prices are all fair for brakes & tires too."
"Kerry and Brian make you feel like family, and have reasonable pricing."
Cons:
"I pad them $200 just oil change and coolant …way too pricey… they charged me all kinds of fees … like $20.00 store fee 🥹and 2 months later I had no fluids in my car!"
"Took my truck to get a simple brake job supposedly one day 3 days later get with a variety of problems brought it back problems continued."
"This facility is operating simply to overcharge for unneeded services."
"They called me and told me all the other stuff that needed to be fixed. It cost over $800, and charged for the tires being rotated which I know they never did."
"First time..., I was impressed at first. At the end after 7 hour$..., raining day..., almost 800 dollars (over charge)."
"A repair that could have cost me 20 dollars cost me $1300 !!!!"
"Their $1400 job ended up costing me $229 buying original Ford parts and it literally took me 3 minutes to complete the replacement of 2 coils and 2 spark plugs."
Professionalism and Honesty
Pros:
"Miranda who assisted me with my vehicle provided me with direct information regarding my 70K service."
"Nicest shop on the East Coast! Hands down!"
"They are detailed, organized, fast, efficient, and on top of it all kind."
"I am extremely pleased with the work they did on my car."
"Owners, Brian and Kerry were great to deal with, understanding, and honest people."
"They are extremely honest and will not try to sell you services are items you do not need."
"While I was surprised that they chose not to charge me, their honesty and integrity was solid."
Cons:
"They don't have me down for my 11:00 appointment!"
"After spending $1700 in repairs, the mechanic broke a door handle."
"Received a horrible alignment."
"Will never use this business again bad service repairs would very low class and they broke original air valves on my tire and they were leaking after that."
"He just gave me a phone number and sent me on my way."
"They failed to put back several panels."
"Another shop confirmed that the alignment was way off and that the rear alignment was NEVER TOUCHED."