Midas Reviews Summary

Category: Auto repair shop

Address: 363 NJ-10, Randolph, NJ 07869, USA

Phone: +19736072764

Rating: 4.5
based on 134 reviews.

Customer Service

Pros:

  • "First off, Mike has incredible customer service, and has helped me with same day repairs on two separate occasions."
  • "Jordon was very pleasant and accommodating."
  • "Thank you Samantha for explaining the very reasonable financing options!!"
  • "so beyond impressed by the customer service here!!"
  • "They had me done in an hour and the service was super professional."
  • "Fast, quick and friendly."
  • "The mechanics and manger are some of the best people very friendly and willing to take time to explain your issues in a way that anyone will understand."

Cons:

  • "Be careful - lied to me."
  • "They are cheaters and they will try to rip off you."
  • "However I was lied to on my most recent visit, and now I don’t trust them."
  • "Additionally, both Kerry and Jay lied while I was at the shop, when they both said that my discount would be applied after full payment."
  • "What I learned today: Kerry and her husband did not 'take over' the Midas shop at all."
  • "If you are thinking of taking your car to this shop, PLEASE AVOID. It is a sham, and YOU WILL BE SCAMMED."
  • "Absolutely a scam !! Be careful people… be careful! I do not recommend this place to anyone!"

Pricing and Value

Pros:

  • "They honor the Valpak Coupons which had a great Value for a $39.99 synthetic oil change."
  • "We always get great service for a fair price."
  • "They were willing to work with us and provided fair pricing and excellent customer service."
  • "Their prices are affordable and reasonable."
  • "Fair pricing, friendly mechanics."
  • "The prices are all fair for brakes & tires too."
  • "Kerry and Brian make you feel like family, and have reasonable pricing."

Cons:

  • "I pad them $200 just oil change and coolant …way too pricey… they charged me all kinds of fees … like $20.00 store fee 🥹and 2 months later I had no fluids in my car!"
  • "Took my truck to get a simple brake job supposedly one day 3 days later get with a variety of problems brought it back problems continued."
  • "This facility is operating simply to overcharge for unneeded services."
  • "They called me and told me all the other stuff that needed to be fixed. It cost over $800, and charged for the tires being rotated which I know they never did."
  • "First time..., I was impressed at first. At the end after 7 hour$..., raining day..., almost 800 dollars (over charge)."
  • "A repair that could have cost me 20 dollars cost me $1300 !!!!"
  • "Their $1400 job ended up costing me $229 buying original Ford parts and it literally took me 3 minutes to complete the replacement of 2 coils and 2 spark plugs."

Professionalism and Honesty

Pros:

  • "Miranda who assisted me with my vehicle provided me with direct information regarding my 70K service."
  • "Nicest shop on the East Coast! Hands down!"
  • "They are detailed, organized, fast, efficient, and on top of it all kind."
  • "I am extremely pleased with the work they did on my car."
  • "Owners, Brian and Kerry were great to deal with, understanding, and honest people."
  • "They are extremely honest and will not try to sell you services are items you do not need."
  • "While I was surprised that they chose not to charge me, their honesty and integrity was solid."

Cons:

  • "They don't have me down for my 11:00 appointment!"
  • "After spending $1700 in repairs, the mechanic broke a door handle."
  • "Received a horrible alignment."
  • "Will never use this business again bad service repairs would very low class and they broke original air valves on my tire and they were leaking after that."
  • "He just gave me a phone number and sent me on my way."
  • "They failed to put back several panels."
  • "Another shop confirmed that the alignment was way off and that the rear alignment was NEVER TOUCHED."

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