Competition Tire & Alignment Service Center Reviews Summary

Customer Service

Pros:

• "Great customer service! Have been bringing all of my cars here for years and they have caught things that other shops have not!"
• "Very welcoming & helpful from the minute you walk in the door!"
• "Danielle and Colby in the office are phenomenal and very professional."
• "Always so accommodating and honest! Danielle never hesitates to take extra time out of her day to go above and beyond for her customers!"
• "The team is also very courteous and polite."
• "Staff was great, up front and honest."
• "The staff were friendly and give you a very homely feeling."

Cons:

• "Terrible customer service. Turned away a new customer with 5 vehicles that could of been worked on as I just moved from Tobyhanna."
• "Cody the service advisor was rude and disrespectful."
• "The woman who is at their front desk and claims to own her employees would not let me ask Joe a question."
• "This lady clearly believes that because she has enough customers now she can treat clients with disrespect, I’m sure the tables will turn if your peachy attitude keeps going."
• "When she questioned them about the work that they alleged needed to be done, the woman at the desk became terse and rude."
• "no call ever bothered to be given about the confusion of the incident."
• "Definitely not going back or recommending to anyone."

Quality of Work

Pros:

• "Always a good experience here. Honesty and integrity is unsurpassable and to me that’s incredibly important."
• "Exceptional Customer Service along with grade A work, you can't beat it!"
• "They do great work on my truck and are very helpful."
• "Their work is always fast, reliable service."
• "Quality service done in a timely manner, whether it’s an oil change or a big job."
• "Brought my car there for what I believed was a wheel bearing issue, saw it was something simpler, and corrected the issue without just installing a new bearing that wasn't needed."
• "They tell the truth and do great, clean work and at an affordable price."

Cons:

• "So I wasted my time as well I spent a lot of money on those repair and it’s not right."
• "It sucked...spent $600 for 4 brand new tires......4 days later went back cause i had a air leak....they wouldnt check it.....they threw me out saying i was disrespectful.....wont see me there again....."
• "Even after I got my car it wasn't fixed. They original problem was still happening and after them trying 3 more times I found another mechanic that fixed that problem and the ones that were created by Competition."
• "Terrible spent 400 dollars on... they wouldn't pass car for inspection for a high beam and they forgot to tighten lug nuts on driver side front tire"
• "Dont go here I went for a wheel alignment it was pulling to the right n after it was done still pulls to the right."
• "By the time they were done with me it was three weeks later, $1400.00 in repairs, I spent $1200.00 on a rental car."
• "Total scam over there, AVOID!"

Price and Value

Pros:

• "Wonderful people with great prices!"
• "They are reliable, their rates are responsible, the shop is always clean."
• "Always upfront with the repairs that need to be done as well as the pricing which is extremely fair!!!"
• "Very professional. Reasonable priced."
• "Great prices and highly recommended."
• "Price is very fair comparatively in the area."
• "Great pricing and very fair. Gave me a free estimate on repairs for my vehicle and when I went back it was less than what I was quoted!"

Cons:

• "Abit pricey when it comes to getting your inspection done as they seem to raise the cost for work to be done, due to the necessity of the inspection sticker."
• "I bought studded winter tires for a truck and only needed them mounted and balanced to bare rims off the truck(I reinstalled them also)and was charged $80 for less than 20 minutes of work!"
• "Dont go here I went for a wheel alignment it was pulling to the right n after it was done still pulls to the right what did I pay 76 dollars for."
• "Went to Competition Tire Service to get my State Inspection and they failed my vehicle unless I paid for some repairs."
• "Be wary of this place if you don't know what work you need done- they tried to take advantage of us."