Piece-A-Cake Reviews Summary

Customer Service

Pros:

• "Great Experience. I am so impressed by the level of professionalism and knowledge Olivia has."
• "The staff was so friendly and attentive."
• "The girls & one guy at the counter are super attentive and honestly can’t ask for better customer service."
• "The staff is very nice. They constantly check on you to see if u need anything else."
• "The staff cares a great deal about this wonderful place and they love what they do."
• "Gerardo was lovely! Great knowledge about the cakes offered and was extremely helpful when picking out a birthday cake."
• "Gerardo the young man that assisted me with cake selections was very informative and extremely friendly."

Cons:

• "This place was horrible. They don’t personalize their service at all."
• "Asthetically bad and environmentally terrible."
• "Poor customer service, rude stuff very ignorant."
• "The entire experience left us feeling unwelcome and disrespected."
• "Unfriendly staff, unorganized."
• "The current staff is immature to put it kindly, condescending and snide if I'm being less kind."
• "Horrible customer service they spilled a full cup of hot chocolate on my wife and not one person came over to apologize or even ask if she was ok."

Quality of Food

Pros:

• "A must place for your sweet tooth. Clean and quick service."
• "The delicate fluffiness and perfect balance of sweet and tarte is a winning combo for me!"
• "Everything made fresh @ Fresh fruits Etc no fake jelly’s Preservatives."
• "Everything is really delicious here."
• "Their donuts, danishes, scones, croissants are delectable…"
• "The flavor of this creation far surpassed red velvet cakes we have had, in the past."
• "The Piece of Cakes Strawberry Shortcake was one of my favorites. Old fashioned taste and not too sweet."

Cons:

• "The cake, however, was completely inedible."
• "The cake crumbled, as you can see from the photos."
• "Raspberry chocolate mousse cake - ganache was shiny (corn syrup), raspberry filling was a fruit spread. For mousse cake look elsewhere."
• "The rice in the rice pudding was still slightly hard."
• "But most their cakes and baked goods like brownies are too sweet."
• "The “mango” smoothing clearly had not been made with real fruit."
• "The filling tasted like canned cherries."

Atmosphere & Decor

Pros:

• "The place is beautiful and unique, and the people are always nice."
• "Has a retro old school vibe makes the place so unique!"
• "Also, the ambience is great!"
• "Good place to unwind with some sweets and coffee and just chill out for an hour."
• "I absolutely love the decor! All the little unique signs and things like the old ferry door are such an awesome touch!"
• "Many customers stay there to eat their delicious desserts in the bakery's retro and somewhat hipster atmosphere."
• "Plenty of seating with a cozy atmosphere."

Cons:

• "Asthetically bad and environmentally terrible."
• "The place is also shady Irish pub dark. For a Sunday morning it felt very Saturday night ish inside."
• "It's no longer the warm and welcoming place with charm, atmosphere and, above all, incredibly gracious staff."
• "This isn’t it it looks like a 5 yr old school project nothing worth paying 50 For."
• "The cake looks very rushed a Spiderman with too many webs all crooked."
• "The place is full of fun and cute decorations most notably busting of a red superman loving phone boot."
• "Cute multipurpose bakery/coffee shop/cafe."

Value & Pricing

Pros:

• "For the price you pay, it definitely exceeds quality that i had to leave a good tip."
• "Their cakes are delicious and affordable at only $25."
• "Always a great experience: staff are friendly and attentive, the food is consistently amazing, and the service is fast."
• "Ordered a last minute cake for 35 people to celebrate my daughter's engagement. The cake looked beautiful and more importantly tasted great."

Cons:

• "They would not make the cake to my specifications."
• "The cake was not decorated even though I was charged for decor."
• "Cupcakes are just ok, no real flavor to a cake and the icing is not real buttercream."
• "The food and service is an expensive embarrassment and it’s quite clear none for their employees have any pride in what they do."
• "WORST PLACE EVER. HAD A CUSTOM GENDER REVEAL CAKE DONE WITH A SPECIFIC COLOR, THEY DID NOT PUT THE COLOR RUINING THE ENTIRE REVEAL."
• "This place was horrible the last cake I ordered my guests didn't like it horrible everything in the trash 120 dollars for a horrible cake."
• "Why would I spend 10 bucks on waffles to basically serve and seat myself? That's just silly & really poor service planning."