"If you want a bite of historic NYC, go for their incredible black and white cookies."
"Love the rainbow cookie here, best I've had in the city."
"Best bread bakery in NYC."
"Best chocolate cake donut in NYC and I promise you I have literally tried them all."
"Their breads are delicious too. If you are a fan of bread, I would buy it here. Prices are very reasonable."
"THE JELLY DONUTS. You pick a jelly flavor and they inject the donut with the jelly right there."
Cons:
"The bialy looked impressive with its cavity of caramelized onion, but besides the onion itself it was lacking flavor."
"The old fashioned was really disappointing: too sugary and encrusted with glaze."
"Went today to get 2 chocolate croissant, waited outside for 20 min, to get a cold weird textured chocolate croissant."
"Didn't love the chocolate chip cookie, old fashioned donut is good, plain bagel was weirdly hard and brittle - a rare case of too much bagel crust."
"They were too doughy and sticky to my liking, not the best rugelach I've ever had."
"I'm really disappointed with nearly everything we have tried here... 4 different items were burned, and tasted charred."
"Russian loaf: super disappointing; no flavor."
Staff and Service
Pros:
"Friendly staff, with even Grandma behind the counter, which gave it an old world authenticity, for me, anyway."
"First of all, the baked goods are some of the best I've ever had so the hype is justified. But also, the staff are super nice, helpful and professional."
"The staff is super friendly and joked with me the entire time."
"Efficient and friendly service with nice staff."
"Lovely staff and top quality coffee."
"Hard workers in here! The service was excellent, you can tell everyone is trying their best to give food to customers on time."
"Really nice small traditional bakery with a very helpful staff."
Cons:
"Unfriendly, unwelcoming, half a sleep staff at all times."
"The level of disorganization occurring at this establishment is astounding."
"Unfortunately, the ability of the staff to fulfill pre- and online- orders is weak."
"I was extremely sad to see the store manager on the shift of Sat morning 3/30 push aside an older patron because he was taking his time."
"Staff was an ok, the one who served me was not particularly helpful."
"One guy handed my doughnut to another customer, then told her to use her words when she handed it back to him."
"The Manager called the customer 'the old guy' out loud in front of everyone."
Ambiance and Location
Pros:
"The inside was well lit with warm yellow tone on the walls. As soon as I walked in, I was hugged by the cozy aroma of bread."
"Orwashers has been my bright spot through the whole pandemic."
"This is the best bakery I've found in Manhattan."
"No trip to the Upper East Side should be devoid of a visit to this historic baking establishment."
"My boyfriend and I are on holiday from England and we stopped by Orwasher's because of how welcoming the place looks."
"Quaint, small shop. Love the old fashioned feel."
"Iconic NYC bakery. Smells great just walking in here! Quick service and enticing selection."