Paris Baguette Reviews Summary

Category: Bakery New York

Address: 2568 Broadway, New York, NY 10025, USA

Phone: +12126780404

Rating: 4.3
based on 125 reviews.

Quality of Food

Pros:

  • "The cakes are very rich."
  • "The food is always so delicious."
  • "Nice selection of both sweet and savory pastries to go with a cup of coffee or tea."
  • "This guys have some of the best pastry in town....also, they use the best ingredients and don't overuse/abuse sugar."
  • "The pastries taste delicious here."
  • "Everything I've tried is fresh and delicious..love love the crabmeat sandwich w slaw..its so good..the bread is out of this world."
  • "The food, desserts, bread, pastries and coffee there are all fresh, delicious and of the highest quality."

Cons:

  • "Both the cakes were tasteless from the white cream icing to the cake itself."
  • "Their bread was really old."
  • "Sorry that pumpkin spice walnut donut was way too sweet and had too much cream in the middle."
  • "The only complaint is probably those wrapped 'cheese cake' that they sell right by the register, those taste nothing like cheesecake and they just taste awful overall."
  • "Subpar baked goods that have decreased in variety, quality, and value."
  • "Cakes are good. I made a mistake by trying the tiramisu tart. It is unedible."
  • "They called to tell me they had neither the baguettes nor the cream for the coffee."

Customer Service

Pros:

  • "Customer service is great! Workers are always smiling and helpful!"
  • "The staff here is the friendliest and most helpful i have ever encountered in any food service."
  • "Amazing customer service, I love this bakery."
  • "The staff is more than friendly! We felt very welcome."
  • "Great and very helpful staff."
  • "Everyone at the cafe was wonderful, but I was especially floored by how considerate the manager was."
  • "Great customer service! I called over the phone to ask about cake options and Tania was so patient and kind."

Cons:

  • "While I love the pastries here, the management has no respect."
  • "Horrible customer service and the so-called manager Billy has no idea what means being nice or professional to clients."
  • "Horrible service i ordered a coffee and they gave me pure water and when i asked about it i got an attitude."
  • "Very unprofessional. The guy with the thinning hairline seems nice but was gossiping on the phone."
  • "Good products but awful service. Staff changes all the time."
  • "The employee was very rude."
  • "Absolutely appalling service at this cafe! The employee was incredibly aggressive and made us feel extremely uncomfortable."

Atmosphere and Cleanliness

Pros:

  • "Plenty of seating at this branch and you can sit and work."
  • "Located conveniently off of the 1 2 3 train at 96th."
  • "It’s a very pleasant atmosphere— one of the rare quieter places to sit."
  • "Always a pleasant experience!"
  • "The atmosphere is nice, bright and clean without being blinding."
  • "If you're looking for a place just to enjoy a delicious pastry or just coffee... This is the place. Quiet, clean, spacious."
  • "Inside the place feels good enough to spend some time planning your next stop or just browsing the news on the internet."

Cons:

  • "I have to say that every time I come there is some type of unpleasant smell coming from an employee/area."
  • "However, wish they do a better job of maintaining the store; chairs and desks had lots of bread crumbs. Also the sofa looks extremely worn out."
  • "The pastries taste delicious here. The low score arises from the filthy eating area at the back of the establishment."
  • "The bathroom hadn't been cleaned either & looked dingy."
  • "We were there for 40 minutes, tables were dirty the whole time. No one cleaned them."
  • "Not as clean as other PBs."
  • "Denied access to the bathroom to just wash my hands. Establishments should provide restrooms to be clean."

Value for Money

Pros:

  • "I was shocked at how inexpensive they were priced!"
  • "They were all priced fairly competitively, if not an outright bargain."
  • "For every dollar you spend at Paris Baguette you score a point, and for every 50 points you accumulate you get a free pastry!"
  • "It's certainly worth your money if you crave something that's gourmet quality."

Cons:

  • "Great quality, high price."
  • "Their cakes are pretty pricy compared to the cakes in other stores we used to go to."
  • "Definitely a waste of money."
  • "The prices are pretty high."

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