"Nice selection of both sweet and savory pastries to go with a cup of coffee or tea."
"This guys have some of the best pastry in town....also, they use the best ingredients and don't overuse/abuse sugar."
"The pastries taste delicious here."
"Everything I've tried is fresh and delicious..love love the crabmeat sandwich w slaw..its so good..the bread is out of this world."
"The food, desserts, bread, pastries and coffee there are all fresh, delicious and of the highest quality."
Cons:
"Both the cakes were tasteless from the white cream icing to the cake itself."
"Their bread was really old."
"Sorry that pumpkin spice walnut donut was way too sweet and had too much cream in the middle."
"The only complaint is probably those wrapped 'cheese cake' that they sell right by the register, those taste nothing like cheesecake and they just taste awful overall."
"Subpar baked goods that have decreased in variety, quality, and value."
"Cakes are good. I made a mistake by trying the tiramisu tart. It is unedible."
"They called to tell me they had neither the baguettes nor the cream for the coffee."
Customer Service
Pros:
"Customer service is great! Workers are always smiling and helpful!"
"The staff here is the friendliest and most helpful i have ever encountered in any food service."
"Amazing customer service, I love this bakery."
"The staff is more than friendly! We felt very welcome."
"Great and very helpful staff."
"Everyone at the cafe was wonderful, but I was especially floored by how considerate the manager was."
"Great customer service! I called over the phone to ask about cake options and Tania was so patient and kind."
Cons:
"While I love the pastries here, the management has no respect."
"Horrible customer service and the so-called manager Billy has no idea what means being nice or professional to clients."
"Horrible service i ordered a coffee and they gave me pure water and when i asked about it i got an attitude."
"Very unprofessional. The guy with the thinning hairline seems nice but was gossiping on the phone."
"Good products but awful service. Staff changes all the time."
"The employee was very rude."
"Absolutely appalling service at this cafe! The employee was incredibly aggressive and made us feel extremely uncomfortable."
Atmosphere and Cleanliness
Pros:
"Plenty of seating at this branch and you can sit and work."
"Located conveniently off of the 1 2 3 train at 96th."
"It’s a very pleasant atmosphere— one of the rare quieter places to sit."
"Always a pleasant experience!"
"The atmosphere is nice, bright and clean without being blinding."
"If you're looking for a place just to enjoy a delicious pastry or just coffee... This is the place. Quiet, clean, spacious."
"Inside the place feels good enough to spend some time planning your next stop or just browsing the news on the internet."
Cons:
"I have to say that every time I come there is some type of unpleasant smell coming from an employee/area."
"However, wish they do a better job of maintaining the store; chairs and desks had lots of bread crumbs. Also the sofa looks extremely worn out."
"The pastries taste delicious here. The low score arises from the filthy eating area at the back of the establishment."
"The bathroom hadn't been cleaned either & looked dingy."
"We were there for 40 minutes, tables were dirty the whole time. No one cleaned them."
"Not as clean as other PBs."
"Denied access to the bathroom to just wash my hands. Establishments should provide restrooms to be clean."
Value for Money
Pros:
"I was shocked at how inexpensive they were priced!"
"They were all priced fairly competitively, if not an outright bargain."
"For every dollar you spend at Paris Baguette you score a point, and for every 50 points you accumulate you get a free pastry!"
"It's certainly worth your money if you crave something that's gourmet quality."
Cons:
"Great quality, high price."
"Their cakes are pretty pricy compared to the cakes in other stores we used to go to."