"The staff was very friendly and knowledgeable helping me decide on what to order."
"Service is good."
"Very helpful staff and owners are very welcoming."
"Staff is Super nice too."
"Being busy didn’t stop anyone from providing fantastic service."
"Our server was quick and attentive."
"Staff was friendly and helpful."
Cons:
"I am also annoyed by the workers there one in particular who offered 20.00 off an already paid 194.00 cake."
"The worst possible customer service experience I’ve had to date."
"Today I experienced what has to be the worst customer service from a bakery."
"The service is just a failure."
"The weak spot of this bakery is clearly the service."
"I had a horrible experience due to a specific waitress."
"The service on busier nights is terrible however."
Quality of Baked Goods
Pros:
"The cupcakes are absolutely amazing."
"All the flavors are awesome!"
"Absolutely delicious baked goods! Probably one of the best red velvet cupcakes out there!"
"Great selection, so many choices everything I have tried from Mia's is amazing."
"The lemon tart looks amazing but, it taste even better the best!"
"The desserts were a delicious. Some of the best."
"The 7 layer chocolate cake was consider perfect."
Cons:
"Their fillings were more pudding than cake."
"The seven layer had a refrigerator taste and the lemon cupcakes were just vanilla with yellow frosting on top very deceiving."
"Less cake and more buttercream."
"The cake was a tad on the dry side but the flavor was good."
"The strawberry shortcake’s frosting was a little too buttery for my taste."
"The buttercream is so heavy and too sweet."
"The desserts were really terrible. The strawberry shortcake was soggy the chocolate mousse cake was stale and the cupcake butter cream was hard and just inedible."
Atmosphere and Location
Pros:
"They have tables and they have amazing hidden garden in the backyard."
"Really cool spot, I tried quite a few cakes and all of them are delicious!"
"The space is great, and we were able to catch up with friends and enjoy the atmosphere."
"It’s location in Times Square is nice too very convenient."
"There’s complimentary WiFi if you’re doing some work or you can enjoy the space - or their backyard - with company."
"Both indoor and outdoor seating is available."
"The backyard is an ideal spot tucked away amongst the vines to enjoy your treats and revel in the sunshine."
Cons:
"Atmosphere is nice although it is a bit tight and there can be a bit of clatter from service."
"It was pretty busy with no seating room available."
"The bakery is very busy. There was no room for the customers and the staff to move around freely."
"Parking near the busy Mia Brooklyn bakery is challenging, with limited metered spaces and no room for double parking to pick up orders."
"Good bakery but the restrooms are completely filthy, entrance full of lint and dog hair and who knows what."
"An unpolite blonde girl approached us and very persistently began to say that we can't stay here."
"The inside dining may require a jacket it’s a little chilly."
Value and Pricing
Pros:
"Good service and fair price."
"It's a little pricey but worth it."
"Definitely worth every dime."
"The pricing was affordable and completely worth it."
"The prices are reasonable given the location and quality of the food."
"Both were really tasty at a reasonable price."
"The pricing is was fine but after I indulged I couldn’t help but say this was only how ever much."
Cons:
"I am still confused as to how I waited over 30 mins to pick up a cake I ordered ahead of time via online and already paid for."
"Everything is too expensive! Paying $6.25 for A SLICE of cake is ridiculous!"
"Too pricey for basic customization, didn’t look same as requested."
"One star less only because it is pricey to just get a coffee and dessert."
"The cake is too dry and taste fake… like chemicals."
"This cake does not taste homemade. It taste industrial and expensive. Definitely not worth it."
"It was $7.50 for a slice of cake. I can best describe the proportions as medium at best."