B&B Couture Reviews Summary

Selection and Variety

Pros:

• "They organize the dresses by size and by color which makes locating dresses so much easier."
• "Got a wedding guest dress here and their selection WINS."
• "Great selection of beautiful dresses."
• "The dresses are so unique and absolutely beautiful."
• "The selection of dresses is incredible: they have a lot of amazing fashion designers and so many gorgeous styles from cocktail dresses to evening gowns decorated with Swarovski crystals and ostrich feathers."
• "B&B Couture has curated the best styles from a wide variety of designers."
• "You can not find another store that carries more elegant, show stopping runway pieces like B&B Couture."

Cons:

• "If they do not have your size they cannot order your size."
• "The workers didn’t help us choose dresses but helped many other people. The vibe was completely off and the selection of dresses was very limited."
• "They really mainly carry Sherri hill which can be gotten at any prom store."
• "Good selection of dresses but they really are your spot for sequence and really flashy dresses. Not many options for classic gowns."
• "However, the dresses are not for the summer season. They are heavily beaded, embroidered and overpriced."
• "All the dresses are on a rack in a plastic gown bag smushed together."
• "It's kind of a nondescript location. So don't look for a big sign naming the store."

Customer Service

Pros:

• "I had an amazing shopping experience at BB Couture. My niece lives in Georgia and With the help of the lovely staff I was able to find the perfect prom dress for and ship it. Her prom was yesterday, she loved her dress and it was a perfect fit."
• "Blair was amazing!! Super accommodating, high energy, and helpful to find the best dress for prom!"
• "The staff was so accommodating - Blair and Angelica were so friendly and welcoming."
• "Thanks B&B Couture for a great shopping experience!"
• "Blair one of the owners is the sweetest guy you’ll ever meet. He is extremely knowledgeable and very helpful with all of his customers."
• "Blair is more than an owner and an amazing stylist, he truly is an artist."
• "Everyone is so sweet and had brilliant styling suggestions."

Cons:

• "If you’re white this is just the place for you, if you’re not spend your money in a place where it’s appreciated."
• "The guy (I guess the manager) comes from the front of the store RUDE AS SH*@ saying 'It's not a back and forth' when I asked why is it that I can't take a picture."
• "The atmosphere just really turned me off."
• "They could have been more respectful and better service."
• "The employees were not very accommodating. They asked me if I came here to try on gowns for sizes and are not ready to purchase."
• "She told me and my mom that we were giving her a headache because we couldn’t make up our minds about buying a 1,300 dress."
• "It was a terrible experience. Quite laughable honestly. Got very racist vibes from this place and it very much catered towards white women."

Store and Accessibility

Pros:

• "The store is located in a convenient spot in the city, is easy to locate, and is also very well organized."
• "The store had a lot of options to choose from and at reasonable prices."
• "The store is absolutely nice the gowns are so beautiful!!!!"
• "The store is clean and attractive. The dressing rooms are large and comfortable."
• "The store had a lot of options to choose from and at reasonable prices."
• "The entire staff is very helpful!"
• "The store gives you a very unique feeling especially with the dress picking the final dress ‘ceremony’."

Cons:

• "As an aside, I did not see any couture while I was there."
• "Cost! They are very high."
• "I felt rushed trying to find a dress and felt as if I couldn’t take my time to choose a dress."
• "Unfortunately I have no pictures, because they practice a 'NO PHOTOS OR VIDEOS' policy."
• "Left the store feeling very mistreated."
• "I felt wildly uncomfortable. I was pointed in the direction of my sized dresses but that's all. No other help offered."
• "Made an appointment at BB couture reading all the good reviews. Went there all the way from New Jersey and there was no one there and no one answered the phone either."