Marlene's Dress Shop Reviews Summary

Customer Service

Pros:

• "From the moment we walked in we were greeted with smiles and great hospitality."
• "Gina and Linda are two of the sweetest people ever and really helped me choose the perfect dress and were super helpful and accommodating!"
• "Hailey was so energetic, kind, and knowledgeable, and helped my daughter find the perfect color and fit."
• "Marlene is absolutely wonderful & is so knowledgeable as to what looks the best on her clients!"
• "Carol was absolutely amazing!!! My mom and I walked in with no appointment and Carol treated us like royalty."
• "Maria helped my daughter find the perfect prom dress! She was so friendly and kind."
• "All of the ladies on their staff were professional, helpful and nice."

Cons:

• "It was so unprofessional and rude that we ended up leaving."
• "Our consultant was less than helpful and was called away to other customers as well as associates continuously."
• "We were 'greeted' by an aggressive rude woman named Carol."
• "We felt rushed and the experience was stressful and anything but enjoyable."
• "Bad customer service! Carol was very rude and dismissive the entire time, didn’t even introduce herself."
• "The employee who greeted us at the front desk seemed bothered and generally unenthusiastic."
• "She clearly only cared about making a sale and she didn’t not care about her customer’s experience."

Dress Selection and Quality

Pros:

• "They had beautiful dresses for all shapes and sizes, and couldn’t beat the price."
• "Marlene’s had a great selection of gowns."
• "The selection is extensive and the knowledge and expertise provided by the staff is unparalleled."
• "The selections were elegant and unique."
• "This shop has a wide variety of colors, sizes, and styles, all beautiful."
• "The dress selection is great. A lot of good brands (jovani, tony bowls) and a ton of bling."
• "Marlene's carries the most exquisite gowns!!"

Cons:

• "I HATE the dress. It looks like a sack on me as I am petite."
• "Not only was their accompaniment horrible, their dresses contained cheap quality."
• "They only had size options from 0-8!! My dress size is a 14, they only had 3 dresses that size tucked in the corner…"
• "The condition of the dresses was disappointing."
• "Marlene, THE OWNER sold ME a USED DRESS for $675.00, It had STAINS ALL OVER it, a RIP in the seem, and STONES MISSING on the DRESS!"
• "How can you get a good idea of how a gown feels and moves with someone holding it rather than clipping it?"
• "She gave it to another girl when that was my dress and the girl bought it."

Shopping Experience

Pros:

• "A wonderful shop with a large, current selection and great salespeople that make dress shopping what it’s supposed to be - fun!!"
• "Their shop was very inviting and comfortable."
• "They were very welcoming and treated us like family."
• "Prom dress shopping was easy, painless, and actually fun at Marlene's. They had a great selection of dresses in so many different styles and colors."
• "Friendly and relaxed shopping atmosphere. Made me feel comfortable, at ease and confident in my selection."
• "Had the best experience shopping for my daughter’s prom gown."
• "The shop looks adorable and I am looking forward to shopping there with my daughter for her prom dress!"

Cons:

• "I will never be back and never give my business again."
• "We will obviously not be returning and I will HIGHLY recommend to others that they do not waste their time here."
• "Absolutely horrible horrible place anyone reading this do not go there at all."
• "This IS BY FAR, THE WORST DRESS SHOP EVER!"
• "These people were disgusting and so rude. Very unwelcoming people and made several negative comments regarding my friend’s body figure and certain dresses I fancied."
• "It felt like almost as if we were unwanted and I couldn’t stop myself from thinking is it because we were the only ones not white in the store."
• "She will RIP U off in a HEARTBEAT! VERY BAD BUSINESS!!!!"