Frankel's Delicatessen & Appetizing Reviews Summary

Customer Service

Pros:

• "They’re all honestly the nicest people I’ve come across and truly know how to take care of their customers."
• "The staff was friendly and helpful, and the vibe is on point in Greenpoint!"
• "Everyone is friendly and no one gets cranky or short even though it gets crowded with everyone waiting for their orders."
• "The service is always friendly and timely."
• "Really helpful staff too."
• "The customer service was A+."
• "The staff is really helpful and nice and the food speaks for itself."

Cons:

• "The counter people were very nice but the window eating counter was not wiped down in a whiles and the bathroom was out of paper towels."
• "I was waiting to order for a while because a group of customers ahead of me talk too much to the cashier."
• "Service is super slow and prices are very high for the quality."
• "The staff were super friendly, but service was a little slow."

Food Quality

Pros:

• "This is a great place to get a genuine pastrami sandwich!"
• "Their whitefish salad is so yummy and their lox bagel with capers, cream cheese, onion, and tomato is a solid choice."
• "The pastrami is thick and beautifully smoked."
• "Pretty fire pastrami! Not too salty and good flavors."
• "The reuben was great, exactly what you'd expect with high quality ingredients."
• "The pastrami, egg, and cheese sandwich has huge chunks of pastrami that just melt in your mouth."
• "Great bagels with a variety of spreads and the fish is so fresh!"

Cons:

• "Definitely overpriced for what it is, but the quality of ingredients is good and you're basically paying a premium for nice design and a good location."
• "Pastrami was tender but did not add any impact."
• "the sandwich was small, it was dry and had little flavor."
• "The bagel didn’t seem so fresh either."
• "Not my favorite bagels themselves, but the pastrami salmon / lox and every other combo (dill cucumbers, horseradish beets etc.) are great. Coffee is just ok"
• "The bagel was pale, no GOOD New York bagel shine. The outer crust was dry and cracking."
• "Chopped liver was disappointing."

Value for Money

Pros:

• "They do no skimp on quality or portion plus the $12 is reasonable and well worth it."
• "$20+ for a sandwich is a always a bit of a sticker shock but you definitely get what you pay for at Frankel’s."
• "Don't be scared by the price tag for a sandwich, you can easily share between two people and leave full."
• "This is actually the best bagel place in Williamsburg/Greenpoint. Fresh ingredients, generous sizes, kind staff and decent prices."
• "A bit high on the price-scale, but you are getting quality and flavour for your money."
• "Large portions although a bit pricey."
• "A bit pricey, but worth it!"

Cons:

• "$40 for 2 small sandwiches and a bagel w/cream cheese? no."
• "Very disappointing and seriously felt robbed."
• "tourist trap type place. how are you going to charge $15 dollars for a whitefish salad bagel."
• "The prices are prohibited for what you get."
• "Completely overprice. A BLT 12.50 dol, lol!"
• "everything overpriced and underdelivered these days."
• "Overpriced and mediocre."