Diane & Company Reviews Summary

Category: Dress store

Address: 3440 US-9, Freehold, NJ 07728, USA

Phone: +17326258001

Rating: 3.4
based on 133 reviews.

Customer Service

Pros:

  • "Great customer service, very attentive, very friendly."
  • "THE SMILES, GREETINGS, AND MAKING ME FEEL VERY SPECIAL WAS AMAZING."
  • "They give you personal 1 on 1 time which makes you feel like they're really listening to what you're looking for."
  • "They maintained a professional atmosphere, made suggestions on what colors and styles would best flatter her shape, and gave their honest feedback to help her select the perfect dress!"
  • "Everyone in the store is so professional and they work wonders to help you find your dream dress."
  • "Very professional very welcoming and very honest."
  • "They are kind, professional, and very knowledgeable."

Cons:

  • "The owner is very disrespect with the customer to the point that in front of everyone had told my daughter she should cut her arms before she goes to her store to buy dress."
  • "Do not patronize this establishment!!!!! They are very rude and quite unprofessional!!!"
  • "The owner and one of her daughters at the store are rude. I will never recommend this store to no one."
  • "OVER PRICE ON DRESSES AND ALTERATIONS AND VERY NASTY OWNERS THAT LIKE TO JUDGE PEOPLE WITHOUT KNOWING THEM!"
  • "The owner is nasty and very rude!"
  • "Rude! Pushy! Pushing the customer in a fitting room and not listening."
  • "Very disappointed the woman I had was rude, pushy."

Dress Selection and Variety

Pros:

  • "They have the largest variety of beautiful dresses and gowns."
  • "Carolyn had a specific look in mind and within minutes they had SEVERAL dresses for her to try on."
  • "The selection of dresses is sophisticated and offers a great variety."
  • "If you want a unique stunning designer prom, sweet 16 or formal dress, please visit them, and you will not be disappointed."
  • "Huge selection and knowledgeable staff!"
  • "They had an extremely wide variety of dresses."
  • "The amazing staff made sure I found the perfect dress."

Cons:

  • "Their selection is very promy, pageanty, and dare I say, tacky."
  • "Even thought the dresses are gorgeous the price is way too much."
  • "They yelled at me and my daughter because we didn't like the dresses that she tried."
  • "One sales associate was very rude and obsessed with where we shopped in the past for past formal dresses."
  • "Try to sell way overpriced dresses, and are downright nasty."
  • "Discussing ozempic to a customer, just tell them they’re fat! Don’t go there! There are better places to spend $$$."
  • "The dress selection for plus size was flowy... just your basic dresses."

Shopping Experience

Pros:

  • "Had a great experience shopping for my senior prom dress."
  • "I WOULD HIGHLY RECOMMEND DIANE AND COMANY TO ANYONE WHO WANTS A BEAUTIFUL DRESS IN ADDITION TO A WONDERFUL SHOPPING EXPERIENCE."
  • "You always walk out with a smile they do not let you leave their store unless you are 100% happy!"
  • "Absolutely love this store!! They are kind, professional, and very knowledgeable."
  • "Linda, Nancy, and Chrissy were very, very professional and courteous."
  • "On a whim, i went here to get a dress. I did not know that you needed an appointment, they actually had some time and availability and they got me in right then."
  • "They also give you the one on one attention that you need while trying to pick the perfect dress."

Cons:

  • "Not a good experience."
  • "I will not recommend this place to others."
  • "Very disappointed the woman I had was rude, pushy."
  • "I was rushed out of the store after I hit my 5 dress limit."
  • "Was turned away And told to come back. Not accommodating at all!"
  • "This is not that type of store."
  • "The whole appointment felt rushed, like they couldn't wait to get me out the door."

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