Saigon Bistro Reviews Summary

Customer Service

Pros:

• "The delivery was quick and the drivers were both so friendly and nice."
• "Service is top notch. Food is consistently good. Must try!"
• "Service was outstanding and online chat was responsive."
• "Great service and very fast."
• "Service was really prompt."
• "The staff is super friendly and attentive and always making sure I have everything needed."
• "The service was so quick and their staff was extremely attentive with such a welcoming atmosphere."

Cons:

• "They are SOOOOO RUDE! I just got a delivery that was not acceptable and they said 'ohh well'."
• "Ordered delivery via Uber Eats and our driver picked up the wrong order. The app marked the order as completed and customer service was not helpful."
• "The lady that answered the phone kept rushing through my order asking me anything else before I can even give my order I end up canceling telling her never mind if she's going to rush me like this I don't want to place the order anymore. horrible customer service,"
• "Whoever answers the phone, should be re trained with proper customer service."
• "Customer service was not helpful."
• "The worst service for take out. I asked to switch a beef pho with chicken. When I called back they gave me grief about it."
• "A male Asian server said, 'Attitude' as he was serving a plate to my table."

Food Quality

Pros:

• "The pho is so good that I had to stop mid meal to write this review."
• "The pad Thai is very delicious as well."
• "Best broth I've had in a while!"
• "The Pho - Was done very well. The broth had a great flavor and the texture held well."
• "These were simply amazing and had a good crunch!"
• "The food is so, so fresh."
• "Food was flavorful and delicious!"

Cons:

• "Very disappointed. Food arrived hot via door dash but portions were extremely small (smallest spring rolls think I’ve ever seen in my life) and really skimped on beef in in the Saigon special pho."
• "Food overcooked - shrimp rubbery and spring rolls hard."
• "It’s pretty average and I could tell the soup isn’t as authentic or broth wasn’t cooked enough."
• "While the beef was good, it was broth. Oh the broth, I have to agree with some here that it is lacking."
• "The dish was bland and the shrimp was very dry and the sauce was just sad with no rice to accompany it."
• "Tasted like food was cooked and then reheated."
• "The meat was so dry that it literally cut the roof of my mouth."

Delivery Service

Pros:

• "Speedy delivery. Food arrived nice and hot."
• "I ordered delivery but it was so fresh like they cooked it in my kitchen!!"
• "The delivery presentation is above and beyond, with the restaurant separating the ingredients into separate small bags."
• "The guy who picked up was so nice and drove down personally to deliver the order."

Cons:

• "The first time I ordered delivery it was about 45 minutes late."
• "The first time I ordered delivery it was about 45 minutes late and this time they forgot to include the jasmine rice that I paid for with the shrimp sautée I ordered."
• "I recently had a Uber delivery driver drop off my order to the wrong building and apartment."
• "This time they forgot to include the jasmine rice that I paid for with the shrimp sautée I ordered."
• "For $15 just for the pho alone, the amount of meat was abysmal and it was tough."
• "The trays were broken, the sauces were spilled all over, the rice was soaked with sauces!!!!!"