Hên Vietnamese Restaurant Reviews Summary

Service

Pros:

• "Service was superb... felt like I had a personal chef at home."
• "The service is quick."
• "Owners and staffs are super friendly and very attentive."
• "The owner is very kind and it seems like he is coming to check on the patrons almost everytime I'm there."
• "Our server was very polite and sat us immediately."
• "The staff is very warm and patient."
• "The owner and staff are the best. Super friendly, attentive and professional."

Cons:

• "Service was terrible. My partner’s meal was brought out and finished eating before I even got my food."
• "This is not acceptable!!! Waiting for hours for my order."
• "Service was very unprofessional."
• "I literally felt like I was invisible to the waitstaff."
• "The waiter was not friendly."
• "The food was okay but the service was really bad."
• "Service was a bit slow and disorganized at first."

Food Quality

Pros:

• "Everything was delicious and came in generous portion sizes."
• "The first dish was the fried shrimp. A crispy taste of heaven."
• "Their menu includes special Vietnamese street food that is not normally found at your typical viet restaurant."
• "The Hen Pho, Hen fried rice, & summer rolls were all very good, and fresh ingredients."
• "The food is exactly what we would expect from a restaurant in Vietnam."
• "The tastes and presentation were on point."
• "If you're looking for the best authentic Vietnamese food then you just hit the jackpot."

Cons:

• "The pho was very bland, the broth had no flavor or aroma - very disappointing."
• "I ordered the beef tendon soup. It was disappointing and lacked the authenticity of the best hole in the wall Pho spots."
• "The seafood pho was bad, no taste."
• "The spring rolls were horrible. I couldn’t eat them."
• "Bún bò Huế is ok, very bland for my taste."
• "The pork chop could be a bit more tender."
• "The meats was horrible...tripes are DRY...tendons were small...crunchy beef becomes rubbery chewy beef."

Value

Pros:

• "Reasonable prices with friendly service."
• "Good portion size for the prices."
• "Very delicious and reasonably priced food."
• "Prices were reasonable."
• "It serves up delicious Vietnamese food for great prices."
• "They're also cheaper for the amount you get."
• "Portions are massive, prices are fair."

Cons:

• "For the price they charge I rather go somewhere else."
• "The menu overall is a bit pricey for Vietnamese food."
• "Paying for $39.45 and it missing a lot of thing and only few pieces of meat."
• "And for the price they charge, I would expect more from them."
• "For high prices I expect high value like the first experience we had but maybe they thought they could get away with it because it was takeout."
• "The check prices were above the menu prices."
• "I dont think I'll ever go back to Hen after last nights 'crab soup' massacre."

Ambiance

Pros:

• "Friendly staff and cozy atmosphere as well."
• "The decor is really cool, and the bathrooms are very clean as well."
• "A small place that really surprised me!"
• "First off, beautiful littler establishment. It really modernizes Vietnamese settings."
• "The interior atmosphere of the restaurant was very pretty."
• "The interior was really neat and the decor with on point."
• "Ambiance is fun."

Cons:

• "This restaurant takes forever to prepare your food (30-40 minutes for 2 banh mi)."
• "Called at 7:24pm on a Friday night and they said they were closed for the rest of the night. The site says they are open until 9pm."
• "The time posted and their actual hours were different. They closed an hour earlier than expected."
• "One thing I would have liked is that the place felt more like Vietnam."
• "The restaurant is hidden since the sign of the restaurant is small. Make the sign bigger and stand out."
• "Pretty annoyed, drove from nyc to try this place and they didn't have dine in when on the website clearly stated they did."
• "Tuesday night, walked in and saw a couple at the table. The guy at the checkout area told me no dine in due to short of staff."