Address: 1315 St Nicholas Ave, New York, NY 10033, USA
Phone: +19172614565
Rating: 4.4
based on 119 reviews.
Grooming Quality
Pros:
"They always take good care of our fur baby and make him look adorable!"
"Excellent Customer Service and Grooming. They were very patient and attentive to detail."
"First time grooming my dog at this place and by far the best experience I've ever had."
"These groomers were understanding, helpful, kind, and professional."
"This was hands down the best grooming of my cats I've ever had done."
"They cleared every single knot and she doesn't have not 1 accidental cut or bruise on her."
"Finally our pups looked so adorable with the proper haircut for their breed."
Cons:
"I happen to go here when its my last option unfortunately, and every time I arrive I see how my fur baby is petrified of the place."
"I won’t recommend this place for cats; they couldn’t cut my cat nails properly; they make her nervous and also hurt her."
"This time he had so much razor burn that I am beyond livid."
"I asked them not to use the razor on my dog and when I came to pick her up her behind was shaved off and so was her belly!"
"It took almost 4 hours to do a haircut that wasn't even close to what I've asked."
"But the second time and third time which was the last, they did an awful grooming job on my baby and even cut his ear."
"They charged extra for everything, so I ended up paying a ton for an awful work."
Customer Service
Pros:
"Last minute called and asked if they could babysit the whole day, and they answered back so fast and did not hesitate to say yes."
"Petness world is amazing, awesome crew, very welcoming and loving facility for pets."
"They go above and beyond to make sure you have great service."
"I appreciate their prompt response to my request for service, and they answered all of my questions concerning deshedding."
"The staff was really nice and professional too."
"Everyone is very friendly. It was my first time taking my fur baby there and they made us feel welcomed from the door."
"Great communication with the people here. Texting me updates and photos."
Cons:
"The service that I was provided it over the phone is absolutely unacceptable."
"They are extremely quick to call you about charges but are unable to take accountability for their negligence."
"The person that kept sending me phone updates was EXTREMELY UNPROFESSIONAL, Very rude."
"All they care about is trying to charge you more!!! I wouldn’t recommend this place to anyone."
"They will nickel and dime you so make sure you are very clear on what is included."
"The females at the front desk didn't seem very welcoming."
"The lies. THE LIES! is what really hurt here."
Facility and Management
Pros:
"The place is clean and quiet and so well run and worth the extra commute and cost."
"The establishment is clean, and the open concept is great to see when dogs are all feeling their best after a grooming session and playing with each other."
"They also do day care services and pick up and drop off."
"They also respond to texts fast and answer calls thank you!!"
"There were no hidden fees, they were upfront about everything and the service was really good."
"Also the price was lower than other groomers who didn't pick up my cats!"
"What’s even better is they do pick ups and drop offs while you get to do your errands :)"
Cons:
"This people are vulgar and disrespectful and They don’t follow clients instructions and choices."
"The place is not managed well enough and the dogs are handled in a way that causes anxiety which leads to my dogs bad behavior."
"While everyone is friendly, they overbooked reservations, which resulted in a THREE HOUR WAIT for my 25lb Cairn Terrier."
"The place is filthy, totally disorganized and the employees are very unpleasant."
"The place is cramped and chaotic with too many dogs and people."
"This place is extremely ruthless, they really don't care about the wellbeing of your fur baby, just money."
"Anyone who cares and loves their pet, would not come close to Petness World on St. Nicholas Ave. 176th St. NYC."