Petness World Reviews Summary

Category: Pet groomer New York

Address: 1315 St Nicholas Ave, New York, NY 10033, USA

Phone: +19172614565

Rating: 4.4
based on 119 reviews.

Grooming Quality

Pros:

  • "They always take good care of our fur baby and make him look adorable!"
  • "Excellent Customer Service and Grooming. They were very patient and attentive to detail."
  • "First time grooming my dog at this place and by far the best experience I've ever had."
  • "These groomers were understanding, helpful, kind, and professional."
  • "This was hands down the best grooming of my cats I've ever had done."
  • "They cleared every single knot and she doesn't have not 1 accidental cut or bruise on her."
  • "Finally our pups looked so adorable with the proper haircut for their breed."

Cons:

  • "I happen to go here when its my last option unfortunately, and every time I arrive I see how my fur baby is petrified of the place."
  • "I won’t recommend this place for cats; they couldn’t cut my cat nails properly; they make her nervous and also hurt her."
  • "This time he had so much razor burn that I am beyond livid."
  • "I asked them not to use the razor on my dog and when I came to pick her up her behind was shaved off and so was her belly!"
  • "It took almost 4 hours to do a haircut that wasn't even close to what I've asked."
  • "But the second time and third time which was the last, they did an awful grooming job on my baby and even cut his ear."
  • "They charged extra for everything, so I ended up paying a ton for an awful work."

Customer Service

Pros:

  • "Last minute called and asked if they could babysit the whole day, and they answered back so fast and did not hesitate to say yes."
  • "Petness world is amazing, awesome crew, very welcoming and loving facility for pets."
  • "They go above and beyond to make sure you have great service."
  • "I appreciate their prompt response to my request for service, and they answered all of my questions concerning deshedding."
  • "The staff was really nice and professional too."
  • "Everyone is very friendly. It was my first time taking my fur baby there and they made us feel welcomed from the door."
  • "Great communication with the people here. Texting me updates and photos."

Cons:

  • "The service that I was provided it over the phone is absolutely unacceptable."
  • "They are extremely quick to call you about charges but are unable to take accountability for their negligence."
  • "The person that kept sending me phone updates was EXTREMELY UNPROFESSIONAL, Very rude."
  • "All they care about is trying to charge you more!!! I wouldn’t recommend this place to anyone."
  • "They will nickel and dime you so make sure you are very clear on what is included."
  • "The females at the front desk didn't seem very welcoming."
  • "The lies. THE LIES! is what really hurt here."

Facility and Management

Pros:

  • "The place is clean and quiet and so well run and worth the extra commute and cost."
  • "The establishment is clean, and the open concept is great to see when dogs are all feeling their best after a grooming session and playing with each other."
  • "They also do day care services and pick up and drop off."
  • "They also respond to texts fast and answer calls thank you!!"
  • "There were no hidden fees, they were upfront about everything and the service was really good."
  • "Also the price was lower than other groomers who didn't pick up my cats!"
  • "What’s even better is they do pick ups and drop offs while you get to do your errands :)"

Cons:

  • "This people are vulgar and disrespectful and They don’t follow clients instructions and choices."
  • "The place is not managed well enough and the dogs are handled in a way that causes anxiety which leads to my dogs bad behavior."
  • "While everyone is friendly, they overbooked reservations, which resulted in a THREE HOUR WAIT for my 25lb Cairn Terrier."
  • "The place is filthy, totally disorganized and the employees are very unpleasant."
  • "The place is cramped and chaotic with too many dogs and people."
  • "This place is extremely ruthless, they really don't care about the wellbeing of your fur baby, just money."
  • "Anyone who cares and loves their pet, would not come close to Petness World on St. Nicholas Ave. 176th St. NYC."

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