IHOP Reviews Summary

Food Quality

Pros:

• "The food tasted fresh & was served in a timely manner."
• "The food was good and the atmosphere was very welcoming."
• "The coffee was fresh..it was clean..the tres leches pancakes were really good."
• "The food is amazing, especially their breakfast."
• "Breakfast was delicious."
• "Food always good and served hot."
• "The omlettes are so yummy and fresh, one guy had a burger and was blown away with the taste."

Cons:

• "The stuffing was definitely not stuffing and more like flavorless mashed bread."
• "The stuffed French toast was cold and tasted like it came out of a freezer."
• "pancakes are good too but way too sweet sometimes so the regular stacks are fine."
• "Non-breakfast options are barely edible."
• "I ordered the chocolate chip pancakes and they were horrible missing ingredients."
• "The chicken (of the chicken and waffles) was rock hard, it felt as if it was frozen only minutes prior."
• "It was obvious that the chicken was cheap and frozen."

Service

Pros:

• "The staff is what makes this place that much better - fast, friendly, and attentive."
• "Amazing experience today. It was very busy and I saw seated within 5 minutes."
• "Our orders come to us in a timely fashion."
• "Had a great experience. Nicholas was a wonderful server, attentive and friendly."
• "Employees have pretty good customer service and waiting skills."
• "The service was excellent. Felt very welcome."
• "Service was quick and friendly."

Cons:

• "Can’t even get through on the phone."
• "The staff is extremely rude."
• "Terrible service I have not been severed after 10 minutes of asking."
• "Unfortunately, the service is very bad, hostess take forever to sit you, waiters take forever to assist you."
• "The service was horrible."
• "We got seated right away and waited ... and waited ... and waited."
• "The most awful service. We waited 45 minutes for 2 people."

Management

Pros:

• "These guys definitely nailed it and the special to go containers keep the pancakes away from the grease."
• "IHOP runs a bunch of fun promotions that you might not otherwise pay attention to."
• "Much better services than last holiday visit."
• "What a great experience today! William the manager was extremely accommodating and made me and my family's experience very enjoyable."
• "The manager and server were very nice and went beyond our expectations."
• "Management spoke with me and offered an apology."
• "The manager profusely apologized and offered to have the kitchen make the food."

Cons:

• "The manager had the nerve to say she couldn't refund the meal."
• "Managerial skills are not up to par."
• "Rude and aggressive management to boot."
• "Terrible management. I ordered online delivery, and after charging me a delivery fee, I still had to pick up the order in person."
• "As a manager she could have been a little more professional."
• "Not sure if the manager nick is still there, but every time I go and he isn’t there, it’s pure chaos."
• "Horrible service and customer service, mistakes everywhere in our order."

Cleanliness

Pros:

• "The bathroom was very clean."
• "They keep it clean, I always have great service."
• "This place is spotless."
• "Place was neat and clean."
• "Even the bathroom smelled great and was exceptionally clean."
• "Place is clean and organized."
• "Quick service, clean amenities and delicious food! What else can you ask for!"

Cons:

• "I ordered DoorDash from here and as soon as I opened my Mac and cheese a cockroach crawled out."
• "I poured my coffee and as I was putting creamer and mixing it a huge dead roach came up to float on top."
• "Literally disgusting dirty staff..."
• "Their bathroom was not clean at all."
• "The overall hygiene of the establishment is in shambles."
• "I found the seats around me a little sticky from maple syrup."
• "High chairs are filthy."

Value

Pros:

• "Really good food for a reasonable amount of money."
• "You can get a nice breakfast for a cheap price."
• "Great food excellent prices."
• "This is a very solid place. You can get a nice breakfast for a cheap price."
• "The food was very reasonably priced and excellent."
• "The services are very fast and attentive."
• "Food was served hot and very tasty."

Cons:

• "For $115 dollars, I won’t be back."
• "It was pricey. $33 for two entrees and two cups of coffee."
• "We thought that the coffee was part of the deal but it wasn't included. 2 coffee's cost 20 percent of the meal."
• "The check had an additional charge of $5.99 (mentioned as chicken fajitas) for chicken instead of beef."
• "I feel that the quality should be a little better for the price."
• "It was supposed to close at 12am, we arrived at 9:20 and the waiter told us that they will close at 10pm."
• "I was refused the senior discount, because they don't offer it if you take advantage of one of their 'all you can eat pancakes' combos."