Friendly's Reviews Summary

Service

Pros:

• "Maria our waitress... Outstanding !!"
• "Our server, Ally, was great as well."
• "The service (our server was Harvey) was good."
• "The service by Nicolas was superb and he was really attentive to all of my needs and very responsive to my requests."
• "Our server Emily was amazing! She was so kind and attentive and took great care of our group."
• "Emily, was such a pleasant server and made sure our experience was nothing short of amazing!"
• "Our waitress, Jackie did a great job on taking our orders, delivering our meals and for providing top notch customer service."

Cons:

• "The service was extremely slow. For something that should have taken an hour max to sit, be served and eat took over 2 hours which is extremely ridiculous."
• "I waited 15 minutes to be seated to then be seated by a waiter who never introduced herself."
• "It literally took 20 mins for the waitress to come check on us."
• "Disappointing today. Waitress forgot about us for a good 20 minutes after she took our orders."
• "Slow service the waitress seated us and said she would be back in 10 minutes."
• "Horrible service she only came by when it was convenient for her."
• "The service was not too good."

Cleanliness

Pros:

• "Elmwood Park site is clean, spacious, modern yet retro, with courteous accommodating manager & staff."
• "Clean restaurant."
• "the bathrooms were really clean."
• "Clean, friendly like its name, budget-friendly as well, with a large menu to choose from."
• "I took my daughter and her best friend here for sundaes and it seems like they really cleaned up the place."
• "Elmwood Park site is clean, spacious, modern yet retro."
• "Inside is clean, the staff is polite and attentive, and our waitress was a consummate professional, courteous and timely."

Cons:

• "Went for ice cream but should have gone somewhere else.. Place is very dirty and falling apart."
• "The bathrooms are run-down and dirty."
• "The bathrooms here are so unused, they have DUST. Literal dust."
• "Second time there in the last few months and I was not impressed. Has gone downhill in my opinion. Place was not clean."
• "The facility looks and feels run down."
• "Went for ice cream but should have gone somewhere else.. Place is very dirty and falling apart. The bathrooms were so gross i have seen gas stations more sanitary 2 urinals broke and 1 out of 2 stalls not clogged with human waste."
• "The service was not too good."

Food Quality

Pros:

• "Best waffle fries in the country!"
• "i ordered the burger with mac and cheese and got the honey bbq sauce as a side, and it completely blew my mind and taste buds!"
• "The mozzarella sticks are delicious, along with the chicken quesadilla!"
• "The food was great having the Asian Stir Fry."
• "The food was hot, tasted great, wasn't overcooked and came quickly, we only got apps & ice cream."
• "Both my wife & I found our meals to be superbly tasty and highly delicious."
• "Their burgers in particular exceeded my personal expectations."