Address: 5511 Coldwater Rd, Fort Wayne, IN 46825, USA
Phone: +12604800200
Rating: 4.2
based on 218 reviews.
Customer Service
Pros:
"The employee went out of his way to answer my questions & even grabbed an accessory I wanted from them."
"Steve at the counter was very pleasant and helpful."
"Very awesome place to go to Great selection great customer service."
"Always friendly and helpful."
"Awesome staff, and fair return policies."
"Everyone was knowledgeable and very helpful."
"Great customer service, even better sales and discounts too."
Cons:
"Customer service just seems like hind sight, like they don't know they are there to sell things."
"I had to stand at the counter for a couple minutes before I can get somebody's attention on what I was trying to get."
"Employees ignore customers that have questions and wait patiently for someone to help them."
"The problem with the store is that you can never seem to get the staff to help you."
"I agree with what most are saying, customer service here is a joke."
"Terrible service."
"The staff are the rudest people I've ever met."
Store Organization
Pros:
"These guys do a good job keeping it clean for the most part."
"The store is clean & well organized & they have some great discounts on items in the store."
"Humongous collection of blu-ray and DVDs for sale, organized mostly alphabetically and priced low."
Cons:
"Shelves are a mess...hard to find anything, nothing categorized in any semblance of order."
"Was a little unkempt when I went in pretty much what you would expect for a video game store."
"Movies are not in proper places by alphabet."
"There's so many I'd have to spend all day searching for the movies that I want."
"There is hardly ANY organization of the movies."
"The shelves are terrible, the employees aren't helpful at all, and their system is awful."
"Sometimes the items aren’t even available to be sold because they were filed incorrectly."
Product Selection and Prices
Pros:
"Their prices often beat prices I see for similar items on platforms like Marketplace and Craigslist."
"They give you great prices for in-store credit trade ins."
"They have the best game prices around."
"Great movie selections for what i go down there for."
"They always have the same deal buy 5 get the 6th one, whether it's a game or a movie you get some item FREE."
"They always have a huge selection, great deals and the atmosphere is uplifting."
"The prices are super low, consoles tested and guaranteed to work."
Cons:
"Couldn't get 'Leap of Faith' as they were unable to find the disc."
"There are no good deals or rare finds here."
"Mega Replay tends to buy just about anything though so you'll see a lot of trash games that weren't even considered decent to that console generation."
"There's a severe lack of blu-rays."
"They wouldn't sell me a game they had, at FULL PRICE mind you, without the case."
"Some of their used equipment is a little over priced, non game related."
"While it is no doubt their selection is great on the video side of things, most gaming options are unfortunately either just some shovelware titles or popular titles that are just too expensive given their commonality and age."
Trade-In and Return Policies
Pros:
"They're really good at taking returns and exchanges."
"Great place now have warranties for all electronics."
"They also give you a fair price for your used items."
"They always give a fair value on trade ins especially if you take it for instore credit."
Cons:
"You bring in a game to sell and just cause it has a few very faint scratches they won't buy it."
"THEY KEPT IT WITHOUT PAYING US FOR IT!!!"
"Don’t even THINK about trading in anything here their trade ins are worse than GameStop which is SAD!"
"Great place to buy movies and games but don't buy a console from them last one I bought didn't work took it back next day they would only give me store credit."
"BEWARE, they only give you instore credit if you return anything that is defective and they do not have the same item to replace it!"