"The people who works here are super cool and are willing to help you with anything even though the question may seem 'straightforward' or 'obvious'."
"The guys in this place are super friendly and nice! They had no problem answering any of my questions and were extremely knowledgeable on all things about video games."
"Been to the store a few times ordered from them on Instagram they have great customer service & great prices and overall a great vibe if you're in the nyc area you gotta visit."
"Staff is super nice and welcoming."
"Great customer service as well."
"Best customer service hands down."
"Amazing customer service."
Cons:
"These guys gave me the wrong game and wouldn’t admit their mistake."
"Very unprofessional and i will never buy or advise anyone to buy games from these people again."
"Never buying from them again."
"I'm very disappointed at this store."
"The worst customer service ever. They barley ever respond to social media DM’s and are very rude when they do."
"They don't accept returns."
"The PSP charger they also give me has exposed copper wires."
Product Selection
Pros:
"If you’re looking for new, old, retro or vintage games - you’ve definitely found the place."
"This store houses a wide variety of games for all sorts of consoles so you'd have to be pretty picky to not find something you like."
"Two king of fighters arcades with Multiple versions."
"A great retro video game store with fair prices for both buying and selling."
"Lots of great retro games & I got a bunch of N64 games plus a gold N64 to relive my childhood."
"They have every console and every game."
"An absolutely amazing location to shop & trade and so many games & consoles to choose from."
Cons:
"Now if i decide to go there on Tuesday February 27th to trade what they sold me they then want to offer me less for what i paid for and resell the item for double or triple of the price for an refurbished item."
"You can't really trade in just anything since nobody is interested in buying what you want to trade in, sadly."
"This is a buy at your own risk."
"They sold me broken 3ds xl."
"Refused trades of certain items that are too many excess of (call of duty games)."
"Even the screenshot shot of the 3ds xl I was supposed to be getting which was deleted from ur instagram account."
"They only do store credit, no cash."
Social Media & Communication
Pros:
"They put up their new stock on social media & will even hold a game for you."
"It's great how up to date they keep their followers on social as well."
"Follow their social media and you'll get daily content all video game."
"They update their social media pages daily with whatever new items they may had received that day."
"They're also active and responsive on social media."
"Customer service on their IG is 10/10."
"Be sure to follow BKVGS on Instagram as well at the same name."
Cons:
"Used to be a cool place, but things changed sadly."
"Call the other day to ask how much for my Nintendo system, the dude hang the phone up on me."
"It's hard for customers to purchase games when you have a bunch of guys grouped together at the arcade cabinets."
Store Atmosphere & Experience
Pros:
"It is just cool to be in the store. They have a NeoGeo arcade machine in their store."
"Casual gamer after high school, got back into the scene during the pandemic with the help of the crew here."
"The atmosphere is incredible."
"When I got in this store, I felt like a kid in a candy store."
"Everyone there is so friendly and helpful."
"The Excellent customer service and friendly staff made me feel part of the family."
"The store looks great for late night arcade smash brawl!!!"
Cons:
"Too many people in store."
"Store is also a pain to travel to."
"Pretty okay shop. Not much help is given to you once you walk in, you're on your own."
Pricing & Value
Pros:
"Love this place! Amazing deals and great support for any questions and needs."
"The used items came brand new, to see a PS2 arrive as clean and fresh as it did was great!!"
"Prices are a bit steep but I dont mind paying for quality."
"Trade in prices are also very fair, highly recommended!"
"Prices r Fare and there is Always a great Section of games to pick from."
"Competitively priced."
"Prices were fair. Happy I went here."
Cons:
"A Game Boy was purchased at the steep price of $150. The games we had didn’t work, so it was returned."
"They kept 45% of the purchase price, that is correct, they only refunded $80 of the $150!"
"Just make sure you bring cash because using a credit card has an extra charge."