Roy's Sheepshead Cycle Reviews Summary

Selection and Availability

Pros:

• "They seem like they have a good selection."
• "Roy's selection is huge even during the bike shortage."
• "They have a nice selection of helmets, gloves, hats and other biking needs."
• "They’re also one of the few places that actually has the SL7 in stock."
• "A large choice of bikes of all kind."
• "The stock and selection of bikes is amazing-they have a bit of everything."
• "Very good selection of bicycles and anything else you might need."

Cons:

• "I asked if they had Thick Slicks in my size, unfortunately they didn't."
• "Bikes on top of each other, boxes everywhere, bunch of people – you've no idea who's who, web inventory is a mess."

Customer Service

Pros:

• "No hesitation recommending this store to others."
• "Very friendly salespeople in the store and great mechanics too!"
• "Friendly, knowledgeable, personable staff."
• "Keith was very empathetic and I could tell he was genuinely concerned."
• "The staff is extremely knowledgeable and are very courteous, they really care about their clientele!"
• "Everyone’s just very patient, knowledgeable and helpful even when the place is super busy they never rush you."
• "The mechanics are very knowledgeable, patient and respect their customers."

Cons:

• "Your workers are trash (rude, careless, spiteful)."
• "Horrible and disgusting attitude customer service."
• "Their customer service was completely horrible, immature, if we had a question that was like out of their service, they got annoyed."
• "Also manager named KEITH and the mechanic named SHAWN were very unprofessional."
• "Today the service was so bad, the attitudes of the employees were as if 'they were paying me to come to them' horrendous experience."
• "However, after he finished, he started having a conversation with all of the other mechanics and completely neglected me even after I tried to get his attention."
• "Staff are not the friendliest, but you have to look at this place as a professional supply of goods who are more about products and knowledge rather than smiles on their faces."

Pricing

Pros:

• "Best bike shop in the tri-state area !! Great hours. Great prices. Skilled service. High end products."
• "The price is unbelievable."
• "They are quick, efficient, and proceed on the cheaper side (compared to the rest of Brooklyn)."
• "All a very reasonable price."
• "They gave me a great deal and a fantastic service package."
• "The price points are always very good and I have been able to get reasonable prices often as good as they would be online, free of shipping or wait."
• "Prices are lower than your average bike shop."