"The entire staff at the Newark Trek store is amazing. They are so attentive to their customers...they are like our 'biking' family...always ready to go the extra mile to help us with our bikes, our new rack."
"Very patient in answering all my questions."
"The staff was extremely helpful (and patient) in helping me pick the right bike that was right for me along with all the necessary accessories."
"The staff are very knowledgeable and friendly, mechanics are always willing to help you out."
"The entire staff is very friendly, knowledgeable and accommodating."
"Everyone went above and beyond to provide the best service!"
"The staff at the Newark DE. store always are very friendly and will always do a quick repair on the spot."
Cons:
"Second time at this store and both time the experience has been very unpleasant, if not horrible."
"Only reason I'm giving one star is because I can't leave no star."
"Terrible customer service! I just brought my one week old bike to their store today because of an issue with the front disc brake rotor."
"The guy trying to help me in the store was bound to get me to spend as much as I could."
"No manager no supervisor to make a sale happen over a water bottle cage? What kind of store is this?"
"I will never due any business with this store again."
"Again, they are not going to see me again."
Repair and Maintenance
Pros:
"Guys expertly put my new bike together."
"The service was so quick and polite."
"I took my bike to Trek for a level one tune up and I can truly say my bike has never been faster!"
"Brought in my electric rear hub tire to replace the tire and tube. The team got it done within 10 minutes!"
"Sometimes I take my bike in and they take care of me right away without an appointment."
"They worked on my vintage bike, exchanged some items for me, and helped me to select some accessories."
"They fixed the brakes on my ebike in one day and clearly explained the problem and answered all my questions."
Cons:
"This place put new hand brakes on my trek bike that clearly were too big, to the point of being unsafe."
"After bringing the bike back the only solution trek gave me was to change my cassette (+350 dollars) which previously has been working perfectly."
"What floored me is that they charged $25 for the inspection which should have been included in the service they performed."
"I think I got ripped off after spending quite a bit on the L2 service!!"
"Completed a level 2 service and after riding heard a noise coming from bottom bracket."
"Now they ask me to leave the bike for another potentially couple of weeks with them before they fix a tiny warranty issue."
"Came in to get a tire replaced and the older gentleman told us it was a 3 week wait."
Community and Contribution
Pros:
"Trek Wilmington has done a great job of giving back to the community."
"They have donated their trade-in bicycles to our organization Bike Kennett, and we have then given them out to children and adults in need in our community."
Cons:
"Who ever does not know about bikes would have bought the +350 dollars cassette even tho that was never the problem."
Product Quality
Pros:
"The quality of the Checkpoint gravel bike is impressive!"
"The bike tech found a brake rotor that had been damaged during shipment. They made repairs, replaced the rotor, and adjusted everything and the bike shifts and operates flawlessly now."
Cons:
"I ordered the bike online and picked it up here, but it came in with a chip on the frame."
Sales and Purchase Experience
Pros:
"The sales folk are very knowledgeable about their products and available accessories and show genuine concern for making your bicycle experience fun."
"The products are great and always have been but the people are what bring me back."
"Shopping at Trek Bicycle Newark was the absolute best shopping experience of my life."
"Great buying experience, especially for a newbie."
Cons:
"First, he was claiming that the break is just fine and that the vibrations are normal, then he insisted that I have to leave the bike with them for an unknown period before they would even check if the rotor is available."
"I tried once again to make the deal. I told him I'll pay the price for the Bike, I'm going to buy the Cleat all I'm asking is to throw in the water bottle cage. He said no."
"When I asked the price he said the price was almost $4000, another on many strikes he had throughout the interaction with me, I once again showed him the price on the website said $2899.99."
"I was promised to get it in a week but it took them a month to get it to their store."