"He has always been super responsive and has worked with me on a few projects."
"Glenn took the time to show me how to make adjustments and generally treated me as a valued, regular customer."
"Sunny was easy-going, knowledgeable, and patient."
"All staff was very welcoming and professional."
"The people who work there are very helpful, patient, and truly nice--special shout out to Tony."
"Even though Piermont Bicycle Connection is an hour from me, they earned a devoted customer in me because of the care and attention Sunny gave me."
"The staff at piermont bicycle connection are all excellent. Lots of knowledge and expertise."
Cons:
"I see all these reviews to be five stars when they went in and purchased a bike. But if you're getting your bike serviced, do it somewhere else."
"Worts customer service ever brought my bike last year call for a part that I need they couldn’t tell me over the phone had me send them an email which the only answer I have was need time to look for it still waiting won’t recommend this place to do business."
"Horrible experience. I’ve heard bad things about the town and the business in regards to race, and, unfortunately the racism is clear in this shop."
"They've refused to ship the bike abroad, without giving me any reason."
"Place sucks. Staff sucks. And my money will never go there."
"I stop by Piermont Bike out of convenience for spare tubes and other small accessories being it is right on a huge cycling corridor. With that said, I always come away feeling largely ignored."
"I've reached out, on multiple occasions, with additional fit questions after this period to NO RESPONSE."
Bike Fitting Service
Pros:
"Jason and Anthony were great. They provided the care and attention to detail that I've come to expect from a fitter."
"The machine they use for the bike fitting is crazy. You pedal and it measures all your power etc and then adjusts while your still on the bike to optimize comfort and output."
"Great shop, great selection. If you really want to know what the right size bike for you is, or, if you want to totally dial-in your existing ride, set up an appointment with Jason in The Fit Lab."
"Look no further for the most dynamic bike fit with Jason!"
"Jason is a master bike fitter."
"The bike fitting is included in the price of the bike and is great."
"I made an appointment with Jason for custom inserts for my cycling shoes. I have some knee issues that affect my alignment and pedal stroke. This was an awesome experience and I highly recommend!"
Cons:
"I do feel like my bike fitting didn't need to be four hours."
"The full fitting process took 3 HOURS! Just getting the right shoes, pedals and placement takes an hour."
"I've reached out, on multiple occasions, with additional fit questions after this period to NO RESPONSE."
"Jason B. said he'll call to discuss my fit concerns back in August. It is now November and no call."
"I would not recommend their fit services."
"I absolutely couldn't STAND one of the other guys in the shop who ended up doing all the work for me."
"Impressive how the service was so bad. So disappointed."
Product Selection and Pricing
Pros:
"Great bike shop. Probably the best I’ve been to."
"This is a great bike shop with service while you wait when you need it."
"Bought a 2013 Scott Foil 30 for a great price."
"Highly recommend checking them out for your bike purchase or service."
"They have a wide selection of used and new bikes in a wide price range."
"The EBAY division of Piermont Bicycle Connection will truly provide you with the 'most bang for your buck'."
"The store is big, but clearly had in inventory in back room that surpasses any other shop I’ve been to."
Cons:
"The prices here are absolutely ridiculous. I got a bike for free and all I wanted was an inspection and a switch of tires before riding. I walked out of there two days later with a $180 check JUST for this."
"Most bikes in my size were like superbike prices and lower price bikes in my size are always out of stock."
"The prices here are absolutely ridiculous."
"However, they barely wanted to talk to me and when I asked to hold the bike the guy kept trying to take it out of my hands to put it back on the wall."
"They clearly move a lot of inventory because they seem to have nearly everything I wanted in stock."
"While I am happy with their service their priority is running their business, and they get plenty of it so if you don't buy their product someone else will."
"This establishment is truly a rare gem and Glenn Davgin, owner and his entire staff are truly a rare breed."