Angela's Bakery Reviews Summary

Customer Service

Pros:

• "Its always the highest quality of customer service, great energy, amazing staff."
• "The service is great; everyone's friendly."
• "Quality and price go hand in hand as well as their very helpful and friendly staff."
• "The people were also friendly and helpful."
• "The customer service was awesome."
• "Beautiful place. good customer service they are patient with any questions you may have."
• "Great Affordable Cakes for the whole community Black white or Hispanic,,,, I'm Haitian I've been going there for over 7 years, they treat everyone with respect 🙌 I 💗💗their Cakes 🎂"

Cons:

• "The customer service was absolutely horrible and the cake was mediocre."
• "Their staff needs people skills. They don't even smile at you when they ask you for your order."
• "Apart from expensive they have the worst customer service, their employees and supervisor are people without professionalism, they stole our deposit and they never delivered the cake"
• "Both girls were very rude."
• "The owner and every staff member needs customer service training they are extremely rude and disorganized."
• "The workers there are very rude and will leave you on hold for a long time to try to avoid you."
• "This place has the worst customer service ever. They have an attitude problem especially the owners daughter."

Cake Quality

Pros:

• "I always order 3 leche cake and the most tastefull cake and very moist not dry the presentation on design are always on point"
• "Cakes and sweets table items are delicious."
• "The cake was so tasteful, light, the frosting was just right, NOT STRAIGHT SUGAR and LARD."
• "Everyone was raving about how good the cake was."
• "The cake is so good! tasted fresh and moist."
• "Real Dominican cake, delicious, fresh and soft and I just bought 4 pieces of different filling to try and believe me they were amazing."
• "The strawberry cake is my favorite - very moist and tasty."

Cons:

• "The cake was beautiful, but looks can be deceiving it tastes horrible."
• "The cake I bought from them was poorly made not well decorated poorly packaged customer service was very bad I paid $68 for a birthday cake that I could have gotten at Walmart for $20 I would never recommend or return"
• "They use to be my favorite bakery but I don’t know what’s going on with them the cakes extremely dry."
• "The cake was not worth the price. And the flavor beyond bland."
• "The cakes are very hard and no longer have that Dominican feel and taste."
• "We wasted $800 on an inedible wedding cake that smelled and tasted like spray paint."
• "The actual cake tasted a bit off. The cake was not fresh."

Price and Value

Pros:

• "The prices are hands up reasonably."
• "It was so a good price."
• "The cakes are always on point, low on sugar and low prices."
• "Very good cakes, reasonable prices. I have never had a bad experience with the girls. Helpful."
• "This cake everyone enjoyed, it was 35 bucks for a 1lb cake and it was big and tasty."
• "You can get a last minute personalized birthday cake for a very very reasonable price!!"
• "The cake slices are generous and affordable."

Cons:

• "A bit pricey though!!"
• "The cake was not worth the price. And the flavor beyond bland."
• "I ordered a 1 pound cake and the price was $130."
• "They have become so pricey I don’t mind spending money on something that is worth it but lately I don’t know what’s going on with them."
• "They also charge an arm and a leg if you want to pay by debit or credit card."
• "Price when up and the quality of the cakes when down a lot."
• "They are way too expensive and the cakes are not to its expectations I found another place with fair prices and very delicious."