"Moist, flavorful, aromatic, fresh, and above all else, delicious!"
"The cakes taste so deliciously good !!"
"Super amazing tres leches."
"The house cake with strawberry and pineapple marmalade is so so delicious nice and moist."
"It was so moist and with real strawberries 🍓 in it!"
"The pineapple filled cake I ordered was fresh, delicious, & moist."
"The cake was beautiful just like the picture. The cake was delicious."
Cons:
"This was the most bland Dominican cake I’ve ever eaten."
"The cakes have been dry, the fruits seem to come from a can and all around haven’t been great."
"I'm docking them two stars because their Dominican cakes are meh and their tres leches cake is always dry."
"Recently purchased a 'tres leches' cake at this bakery and I have to say whoever is the baker clearly doesn't know what a tres leches cake should taste like, the cake was not good."
"The cake was very hard and the filling was not fresh."
"The theme on the cake was dark and barely gave me any vibes of the characters atmosphere."
"Very very Poor service, food n desserts lost their touch. The bakery fell off.. I'm no longer going back."
Customer Service
Pros:
"Roy and His team were an absolute dream to work with."
"The staff is very professional, polite, and welcoming."
"They worked really nicely with us to design a cake my wife wanted and it came out beautiful."
"The staff is great and knowledgeable."
"The staff were very helpful in making sure I got exactly what I wanted."
"The staff is always friendly and courteous especially Yaya who always brings a warm welcome and smile."
"Betsy and Roy were so sweet and helpful throughout the whole order process."
Cons:
"I made a order over a month ago for my daughter graduation... now my daughter has no cake for her 5th grade graduation."
"Unfortunately I will be looking for another bakery because no one contacted me to even apologize for the cake."
"They are so nasty with a nasty nasty attitude not welcome."
"The girls that work there have no form of manners and don't know social etiquette."
"The girl at the counter was not helpful at all."
"Server had an attitude because I asked to replace cheddar cheese with queso blanco."
"That's no excuse for two staff ignoring us while walking back and forth repeatedly behind the counter!"
Order Accuracy and Delivery
Pros:
"Great bakery for whole cakes. They are open 24/7 and always have extra whole Tres Leche cakes for last minute events."
"They made a custom chess shaped cake for my son and husband's b'day today and the turnaround from ordering to execution was painless."
"I will be ordering future cakes from them. (It's a no brainer)."
"The cake was exactly the design asked and it was moist and the filling’s delicious!"
"Every cake I order is custom made to order by design."
"The cake was beautiful and delicious made our Pastor Appreciation Day a success."
"I just celebrated my 60th Birthday and my theme was Marilyn Manroe. I purchased my cake from your bakery and I would like to say Thank You for such a beautiful job on my cake."
Cons:
"Ordered my cake 2 years ago with those little pastry and the cake filling wasn't what I ordered."
"Ordered and pre paid for our wedding cake 2 weeks in advance, and also requested to be delivered but to our surprise the cake never arrived."
"When we received the cake it was the wrong cake.. I was devastated."
"Cutting up the cake and here is the surprise, it's NOT tres leches?!?!"
"Very poor service, it’s not my first time placing a order for a cake and it has been a mistake."
"I ask for a tre leche cake. I ask the female twice if it was, she said yes. Took the cake to my girlfriend for her birthday and it wasn't."
"First and last time ordering a cake there. Very disappointed and the staff needs retraining in customer service."
Value for Money
Pros:
"It was worth every penny."
"La Gran Via delivers consistent quality, with a super-fast turnaround at very reasonable prices."
"The Cake tasted so good also.."
"The cake was a work of art, not only was it beautiful but it tasted so good!"
"The flavor is always delicious and the quality of the design is always A1."
"I will recommend you to everyone who asks where I got my cake from Good Job 👍."
"Beautiful and delectable sweet 16 cake!"
Cons:
"THE PRICE WAS DEFINITELY NOT WORTH IT."
"It used to be good for my teens ages, but now they get too expensive."
"All your prices are skyrocket, improve your quality at least!!!"
"For the prices they are asking they should at least make better cakes, and more variety. Seems like all their cake is 'tres leches'."
"When did you turn into a 'Tribeca bakery'??!"
"Very very Poor service, food n desserts lost their touch. The bakery fell off.. I'm no longer going back."
"Just ordered a Torta from here probably one of the worst sandwiches I’ve had bread was so stale and old."