Video Game Trading Post Reviews Summary

Customer Service

Pros:

• "Knowledgeable, friendly workers that are all willing to help you find what you're looking for."
• "The staff is very knowledgeable and extremely helpful, and they're willing to spend the time with you to help you find exactly what you're looking for."
• "Everyone who works there is so helpful, nice, and knowledgeable."
• "The staff was honest, friendly, knowledgeable, and a joy to be around overall."
• "Everyone I’ve talked to there is available to answer any questions I’ve had."
• "The staff members have system-specific retrogaming expertise."
• "Customer service was impeccable."

Cons:

• "The customer service was not good from one of the employees."
• "Some of the employees are scummy, especially the bald kid and the tall fat old guy."
• "Wow, I was really looking forward to going to this store and traveling for an hour and a half, but with the rude responses I read from the person who monitors these reviews, I am staying clear of this store."
• "Certain staff members can be difficult depending on location."
• "Also, didn't catch names, but bald guy? Very rude. Avoid speaking to him at all costs."
• "The staff was ridiculously rude to my son and I"
• "After trying to reach out to VGTP about one of their employees, they blocked me."

Store Atmosphere and Cleanliness

Pros:

• "Place has a nice atmosphere"
• "It's a nice place... Nice and quiet"
• "Cool little spot nestled in the Village Green."

Cons:

• "However when I was there the other day the store itself did not seem too clean and was overall messy."
• "The place is also poorly lit and disgusting inside not to mention there's barely enough room to look at the games library"
• "Cramped floor due to the large inventory"
• "It was hard to view some of the displays in the locked cases because a lot of them were placed faced down."

Product Quality and Selection

Pros:

• "They have all kinds of games which are reasonably priced"
• "All the games I purchased were given to me cleaned and in excellent condition(case and manuals were in excellent condition)."
• "They have every classic game, console, and handheld created, and a very extensive collection of almost every game."
• "Large selection of retro games and system with experienced and dedicated staff."
• "They test and clean everything in front of you before you walk out the door with it."
• "Well-stocked with retro games all in great condition or CIB, and all tested to be working 100%."
• "They have every video game you can dream of and those hard to find games along with video game consoles going back 10 to 40 years ago."

Cons:

• "The games I was looking for were all the way at the top and there was no way I could possibly read them."
• "If you want overpriced retro games, this is where to go"
• "The store has a large selection, but it is insanely over priced."
• "Great selection of games but at eBay prices and the staff will not work with you."
• "Only kinda bad part is that they don't have Switch, PS4, Or Xbox One games."
• "Japanese import were non-existent"
• "They really should test everything before they sell it!!!!"

Pricing and Payment Options

Pros:

• "Cash in hand or store credit they will make the right deal."
• "They even pay the tax for you!"
• "The prices are awesome too!"
• "Very reasonable prices as well."
• "They have a lot if good finds and usually match online prices for the games."
• "Seriously great prices (I watch the market)."
• "Great prices, nothing is more expensive than the general market price"