"All the staff are wonderful and comforting to not just the pet and their human too."
"The staff at Edgewater animal clinic are absolutely very professional dedicated in the well-being of my puppy I will highly recommend them I was very pleased with the attention to details that they provide it."
"Dr Kim took amazing care of our new German Shepherd & helped us figure out how to help her transition to her new home."
"The doctor and the staff are very courteous, friendly and professional."
"Dr. Kim is honest, extremely thorough every time he treated my cat when dealing with illness."
"He is beyond compassionate, honest, understanding & patient with our little one as well as with our questions."
"The staff are always very welcoming and treat our doggo very gently."
Cons:
"At this place I wasn't getting any answers."
"The place smells like a wet dog, which is not typical for a vet's office."
"First time dog owner/and a puppy. I had a few questions regarding taking care of him being I am new to this. The response I got twice was 'can you read?' Totally uncaring & unprofessional."
"The vet had ZERO clue what she was talking about."
"No guidance from this doctor. No one should have that experience."
"They show little or no love to our dog, they are very rude, and the wait time is insane."
"Office manager and the doctor on site (she refused to talk to me) had a bad side manner arguing that I have not seen the doctor since 6 months ago and that I have to bring the pet in."
Facility and Accessibility
Pros:
"Clean facility and smells wonderful."
"The establishment was clean and Dr. Kim provided us solutions for resolving the issue."
"They open on Saturdays too which is so convenient for people that work on the weekdays."
"Their location is easy accessible and there's always parking available. A cost-free parking is available in front of their facilities."
"The facilities are Super Clean...and compared to NYC they are so much more reasonable."
"Very nicely maintained, clean place."
"First visit with our newly added family member ZENA!!! We loved the doctors and the nurses. Front desk very friendly! Clean environment and flexible!"
Cons:
"Very disorganized office. Tried getting a refill of prescription cat food which I have been getting from them for years."
"Don't like the fact that we have to wait outside in the cold while they see the pets."
"It is a shameful experience that shows lack of care, improper customer service, they behaved just like a pure cold blooded business."
"A receptionist gave the wrong information over phone, and when questioning the supervisor about it, she hung up on us!"
"This place has terrible service."
"DON'T COME HERE!"
"The older front desk person needs some coaching on professional customer service and how to not speak negatively about a client right in front of them."
Cost and Value
Pros:
"STRONGLY RECOMMEND ANIMAL GENERAL if you really want the best care for your pet."
"Henry always explains the invoices carefully and I never leave with any questions or feeling like I got ripped off."
"Could be expensive but its worth it."
"We don't have pet insurance so they are really great with letting me know what we actually need to do with our dog and what isn't necessary."
"Highly recommend- it was expensive but they took $50 off because it was his first visit there."
"They accept pet insurance and most of the procedures are reasonably priced."
"I could not pay for test that needed to be done at that time. But, the doctor made sure I had medication needed. He even made sure Jasper had his eye cleaned and showed me how to care for him at home. Last but not least, for medication and visit I payed less the $50.00."
Cons:
"We were quoted $450 hundred dollars for just looking at him."
"Very expensive vet bill to say the least. Not satisfied with this recent visit."
"They also tend to overdiagnose."
"I spend a lot of money for a good service but for they say I didn't call and explain why I couldn't go to my pets appointment anyone can have an emergency our car problem but they didn't understand."
"After examination, they told me they don’t have a dentist, and promotes other services. That’s totally fraud!!"
"This is a very expensive vet.. and the most interest is to charge multiple time they can do than the interest on the pet."
"They gave me an estimate of $1,000 to find out whats wrong meanwhile all he had was a respiratory infection."
Professionalism and Communication
Pros:
"Omg such a great place."
"Dr. Kim always explains the procedure being performed and why it's needed."
"Dr. Kim, Nurse Samantha & his entire staff are truly amazing and beyond competent in what they do."
"Dr. Reese and the entire staff at Edgewater Animal Hospital are wonderful. They are very friendly, compassionate, and knowledgeable."
"This is truly a fantastic and caring staff of professionals who have always treated Roxie and me like family."
"The staff here is AMAZING! Very professional, kind and compassionate."
"The staff is warm and welcoming and they always remember my pets name which is important to me because it shows they care, enjoy what they do, and take the time to remember each and every pet that visits their office."
Cons:
"Never this place again! They are not even honest. Without honesty, how could you run a business????"
"Every time I went in for a visit with my dog and I would ask a question, the doctor would rush his answers and literally be walking out the door as he was answering my question."
"Just had a horrible experience with this Hospital/clinic, while being their client."
"If when needed your office/doctor on stuff was unavailable even to talk to me face to face for a few minutes and my pet remained without help and doctor Kim was unable to be contacted in any way and you disregarded his instructions regardless he is founder of the clinic, please keep your services and lack of professionalism."
"They did NOT explain what this shot was or what it what do to my dog before they gave this to him."
"I've tried 3 different vets there and none of them seemed to be really good with my skittish dog, which is fine, but their noticeable tension would make my dog even more nervous and it stressed me out to come here."
"The reason why I ended up switching to another vet is because Dr. Kim was not the most helpful doctor."