Nicole's Bridal and Prom Boutique Reviews Summary

Customer Service

Pros:

• "The girls that work there, are truly so helpful, honest, and genuine."
• "Nicole and her staff are absolutely wonderful! They made finding my dress an awesome experience."
• "I'm honestly blown away by the customer service at Nicole's Boutique!!"
• "Absolutely amazing experience at Nicole’s! From the first initial email to the last, everyone was prompt and professional."
• "Such a happy place with wonderfully helpful people."
• "The staff and Nicole herself helped me pick the perfect dress."
• "Crystal helped us throughout the session; she was patient and super helpful."

Cons:

• "I paid a fortune for a dress that I was not happy with and was told that there was nothing that she could do for me due to Covid!"
• "Shop here cautiously! If your dress comes in and you're not happy there is absolutely nothing they will do for you."
• "They were pressuring her to pick out a dress that she wasn’t content with and when she wasn’t ready, they shoe did out the door."

Dress Selection & Quality

Pros:

• "Your dress selections were beautiful and available for every size and shape."
• "Her boutique is beautiful, with a large selection of dresses in a variety of sizes and colors."
• "All the dresses there are stunning and I'd highly recommend this store to anyone who is searching specifically for prom and or Ball."
• "The dress itself is an amazing quality and is a perfect fit too, you couldn’t go wrong using this boutique."
• "They had a great selection of styles and sizes."
• "The dresses are just stunning, every dress is unique and of great quality."
• "The gown selection includes everything you could possibly want."

Cons:

• "Dress selection isn’t big but still they have beautiful dresses to choose from."

Boutique Atmosphere

Pros:

• "The environment as soon as you walk in lifts all the stress and anxiety you have about dress shopping off of you."
• "The new location is absolutely beautiful and spotless."
• "It was a pleasure to have our own suite to try on dresses, it creates a much more personal and relaxed atmosphere."
• "The boutique and rooms are absolutely stunning."
• "The boutique itself is so cute and beautifully decorated."
• "This boutique is gorgeous and the energy here is pure and joyful."
• "The boutique is absolutely beautiful and each room is so unique and gorgeous!"

Cons:

• "For this reason I am saddened by their customer service. I hope no one EVER has to go through something like this again and Nicole learns from this occurrence."