Castle Couture Reviews Summary

Consultant Service

Pros:

• "Emily was so bubbly that it made the appointment so much nicer, she made me feel special and brought the right gowns for me to try on."
• "Vanessa King, was extremely helpful. She was friendly and patient while helping us make our selections."
• "Mariam listened to everything she loved, liked, and didn't like, and the first dress she pulled was the one!"
• "I’d highly recommend you come to Castle Couture and ask for Lori!"
• "Lori... spent the time to listen my wants and searched her inventory to find me the perfect dress."
• "Angela was so friendly and I could really feel that she genuinely wanted to help me find my dress."
• "Carole was extremely helpful and easy to work with!! She didn’t try to sway my mom one way or another and told us her honest opinion on how the dresses looked."

Cons:

• "Don't bother doing your alterations here, the cost is absolutely not worth the headache."
• "Unfortunately, when my sister came out to show us her dress, we gathered to check it out and take photos. At that moment, a salesperson with another girl asked us to move and said, “You guys can talk over there,” with a bad attitude."
• "They were going to charge me hundreds of dollars to fix the neckline."
• "It wasn't until after I had ordered my gown elsewhere did I revisit the Castle Couture website only to find the gown I purchased was a gown in my favorites, but it was never shown to me."
• "The salon that sold me my gown went from being exceptionally kind, polite, and welcoming, to cold, uncaring, and intent on inflicting more pain in an already painful situation."
• "They quoted me $1300+ for alterations which is absolutely insane."
• "The neckline was buckled."

Dress Selection and Quality

Pros:

• "Very grateful to have had found these two beautiful dresses for our friend’s special day!!"
• "Castle Couture has dresses I haven’t seen anywhere else."
• "I ended up buying a dress that makes me feel like 1 million bucks."
• "Even though, they didn’t have the same styles my mother had previously envisioned, Vanessa picked out the most stunning JAW DROPPING dress."
• "The atmosphere of the store is stunning and makes you feel like royalty."
• "Castle Couture had the most amazing array of dresses; anyone can find their dream dress there!"
• "Both dresses were beautiful but once I put on my second dress with the veil she also recommended and I knew right away that this was the dress I needed!"

Cons:

• "Sadly, I did not find 'my' gown there."

Customer Experience

Pros:

• "The other day I had SUCH an incredible experience at Castle Couture!"
• "Had an amazing time at my first bridal appointment at Castle Couture!"
• "Overall, my wedding dress shopping experience was an easy one and everyone who worked there made sure I felt beautiful! 10/10"
• "Castle couture itself is so well organized, clean, staff are friendly, and a one stop shop."
• "I had the most incredible experience trying on bridal gowns for the first time."
• "I had an amazing experience at Castle Couture! Castle Couture should be your first stop and your Last stop!"
• "Had the best experience at Castle Couture!"

Cons:

• "This was the second time we were there, and the first time, our experience was very welcoming and friendly. Nevertheless, today was different."
• "Every other aspect of working with CC was less than enjoyable."