Address: 2655 Richmond Ave, Staten Island, NY 10314, USA
Phone: +17187616666
Rating: 4.4
based on 340 reviews.
Accessibility
Pros:
"Biggest benefit is that both are easily accessible to Manhattan."
"There is a bus coming directly from the city to this mall."
"Lots of city buses go there."
Cons:
"It's not that convenient to visit by commuting, even with the buses coming by it throughout the day."
"Bus driver not at all helpful especially when I asked if this bus goes to the mall."
"It’s pretty hard to navigate in the mall."
"Navigating the place was kinda inconvenient. The maps need to be updated and be more consistent."
"It's best to have a car if you plan to visit this place."
Shopping Experience
Pros:
"It offers a wide variety of shopping options with renowned brands and outlets."
"What an amazing place the Staten Island Mall is! There are stores for everything you need and food for all appetites!"
"Many stores to shop, buy, and entertain yourself in."
"The extention was much needed and added some great places to shop and eat."
"It's neat, relatively clean, spacious, and has a number of stores."
"Beautifully redesigned mall, plentiful in stores stairs and escalators for getting around and ample parking spaces and entertainment centers."
"This mall is very good. A lot of stores to choose from."
Cons:
"Besides the fact that it looks like an abandoned building on one side, the bathrooms are deplorable."
"All big brands closed shop for whatever reason."
"They sell fakes and reps here, I was looking Dunks 6 women. The brought a pair which had off seams and glue coming out."
"Primark had a long line to get into the store and long lines to check out not thrilled."
"Due to the growing of the mall a lot of stores are closed or pending."
"The majority of shops close at 6:30 in the evening."
"There are no brand name stores though, just regular everyday needs."
Food and Dining
Pros:
"There is a food court with a variety for selections and even an apple bees inside."
"The mall has a huge selection of dining as well which is great."
"The food court is good."
"The redesigned food court has some very tasty options."
"Food court has a variety of cuisines for many tastes."
"Very diverse food court."
"Food court is spacious with a good mix of fast and healthy food choices."
Cons:
"The carnival that comes every summer barely has any rides and more food spots then rides it's overpriced just to ride the same rides over and over."
"The food court should have more variety."
"Food at the food court tasted horrible."
"The new food court is pretty nice and spacious, though."
"There’s a section in the food court that stays closed."
"The place was relatively empty and as for the food court, it was boring, not much variety of food options even for a Mall Food Court."
"The food court is just kids aged 12-18 running in and out of table/hanging out."
Parking and Transportation
Pros:
"Beautifully redesigned mall, plentiful in stores stairs and escalators for getting around and ample parking spaces and entertainment centers."
"They have a free multi-floor parking garage."
"The Staten Island Mall has ample and well maintained parking."
"The mall is kept clean, and there's always plenty of parking."
"They built a 3 level parking garage to accommodate the new movie theater."
"There’s always parking in the parking lot."
"Plenty of free parking available."
Cons:
"Parking sucks here, seems really difficult and time-consuming if you're not lucky."
"Huuuge parking, it took me forever to find my car, so be careful don't make my mistake take a picture to remember where you parked!"
"Handicap spaces are filled with able-bodied people who.. refuse to walk. PPL are parking in the Blue lines and van spaces."
"Struggled to find parking when we got there, then struggled to find my way back to my car... since I couldn't walk through the stores."
"Parking as we knew it will not be as fast as it used to be as they are rearranging all parking areas and have eliminated many parking spots."
"The way they made the parking lot and path to drive, it is bad... no speed bumps or stop signs, no nothing to slow down wild drivers."
"Maneuvering the parking lot is horrible, exiting the mall itself is terrible."
Security and Safety
Pros:
"It was open past 9pm and even had security cars in the parking lot."
"The Security Team are now checking for Vaccination Cards. Thank you!"
"Great Mall security as well keeping things in check every day."
Cons:
"Great mall but I think in recent times they need to get a better security system, or shall I say real security officers, with recent crime and criminal behavior."
"No one doing temp checks at doors and no way of policing the amount of people entering the mall."
"I will never come back to the Staten Island mall again no one is doing social distance a lot of the stores are not wearing a mask the proper way."
"I do not feel safe shopping here."
"Too many kids hanging out while security looks the other way."
"It is under construction at the moment. We need more security here. The kids were beating each other up and rolling on the floor."
"There is no mall security at ALL."
Customer Service
Pros:
"Macy's Associate who serviced me today was very professional, and she knew exactly what she was doing."
"The staff at the stores I visited were friendly and helpful."
"Ron, Jake, and Am really are the best. Never had so much fun getting service or new accessories for my phone."
"Alyssa M was very professional and provided me with fast and highly responsive service."
"Chick-fill-a is by far the best fast food customer service I ever received in 41 years."
"Every employee had a great attitude and the customers walked along leisurely."
"I was greeted with kindness I felt welcomed I was helped and I wasn't being watched as if I was stealing."
Cons:
"I'm a little disappointed in the way it's outlined however, I felt the signs were hard to read."
"Primark had a long line to get into the store and long lines to check out not thrilled."
"Sears store is horrible and JC Penny needs improvement on the employees' customer service skills."
"In journeys I'm watched like a criminal and in macys I'm ignored."
"Very rude, probably selling fake perfumes which I’m going to report."
"In a few of the stores the sales people were a bit pushy."
"Very bad experience at empire heat card shop. The owner took some of my kids cards and auctioned them off to kids in the store for free."