"The team always greets me with a smile when I walk in, the equipment and gym as a whole is very clean and I have had an overall great experience at Crunch."
"I love this place. They have really nice amenities that are a great addition to my goals such as red light therapy, hydro massages and a sauna with showers."
"Not only is Crunch huge and aesthetically pleasing: a hit area, large cardio room, 2 studios, 2 machine areas, 2 barbell and/or dumbbell, kettlebells, and Plate machines, but the staff is super friendly and the gym is clean and well-maintained."
"The facility is spacious and clean. Has everything for everyone’s fitness goals."
"Gym itself is great with all the right equipment."
"Great facility with good variety of equipment."
"The new functional training area has everything I need and more...great addition to the club."
Cons:
"The place need some major upgrades, they have a section with some new equipment, but the bathroom is very outdated and not very clean."
"The bikes in the cycle room are fairly new yet have not been calibrated properly."
"They're quick to raise fees but do not maintain some equipment properly."
"The sauna was out of order and the shower don’t really have hot water!"
"If a member has to pay the higher fee to have access to classes, the equipment should be in good working condition."
"The space in this gym is very small and it is often crowded."
"A lot of wasted space and the trainers even for a standard corporate gym are absolutely horrific."
Staff and Management
Pros:
"Joe & his supporting staff are excellent! Their knowledgeable & well trained."
"The staff are all so nice, welcoming and friendly!"
"Friendly staff and always clean."
"The staff many of them who have been there for years are super friendly, know my name personally and go out of their way to make sure me and my entire family are welcome."
"The staff are extremely nice and helpful!"
"Neal at the front desk is always helpful and provides excellent customer service!"
"Very friendly staff, when I walk in they greet me with a smile."
Cons:
"Funny how a lot of the reviews contain negative responses about the GM Joe Sidoto."
"The manager of this location, Joseph Sidoti, is a bully who has relentlessly blown up my phone and e-mail after I did everything in my power to cancel my membership."
"Staff has no customer service at all, I don’t even get upset at them, I laugh it off when they power trip because it’s that ridiculous."
"Gym has good equipment but the lack of customer service is disappointing."
"HORRIBLE CUSTOMER SERVICE! the workers there were very rude to my friend and I."
"The worst place ever...esp the people working at this place (Neil) who is in charge of billing he was very rude."
"Shady gym BEWARE. I signed up during the promotional period and was lied to by the old lady at the desk about the cost and was not told about the cancellation fee."
Cleanliness and Maintenance
Pros:
"Even during the pandemic, the gym is well maintained and you always see staff walking around cleaning all day."
"The bathrooms and facilities are tidy and never smell or look dirty."
"Unbelievably safe, conscientious of everyone staying healthy, temp checks as you walk in, cleaning stations all over, hand sanitizer, the works."
"The gym is very clean and staff is always willing to help you out."
"Love this gym, plenty of equipment to use and there is always staff constantly cleaning."
"Another thing I love is that there is always a staff member cleaning and sanitizing the gym!"
"They have a variety of great equipment, excellent instructors, and the cleaning staff is always on top of keeping the equipment areas clean."
Cons:
"If he’s not there the place is like most gyms filthy."
"I am still with crunch East Windsor and it is a clean facility."
"The worst place ever...I would definitely not suggest this place."
"DO NOT GO TO THIS GYM."
"The lady working there today was really rude."
"Yesterday I get called by the debt collector saying that I have an outstanding balance of $195 to pay."
"I have asked to cancel my monthly membership by filling the form in a month advance. Yet, they are still charging and not even replying to my email."
Customer Service and Billing
Pros:
"The customer service is also 5/5 stars."
"The staff at Crunch of East Windsor are super friendly and go out of their way to make sure every member feels comfortable."
"I had just gone to cancel at the gym, the staff at the desk was helpful."
"Michael the owner is very welcoming, friendly, kind and all around a great guy."
"Thank you to Taisha for taking the time to show the great amenities the gym Has to offer."
"I was having trouble with my account, but luckily Taylor was able to help me out. He was not only professional, but also very helpful throughout the process."
"Extremely well managed facility with great emphasis in cleanliness and service."