"Responsible staff! My friend’s new lock wouldn’t open and all their clothes and valuables were stuck in the locker. Lisa was super helpful in troubleshooting."
"The staff are always nice and helpful."
"Staff is always welcoming and attentive and willing to go the extra mile to help."
"I give 5 stars to the crew at front desk."
"Nuri and the crew never cease to amaze. They always have a smile on their face when I walk through the door and say have a nice day when I leave."
Cons:
"Customer service here is appalling. My recommendation would be to spend your hard earned money elsewhere. Customer care is lacking here."
"However the staff is RUDE! I always say good morning or good night when coming in and they don’t even acknowledge you."
"Alexander F, the fitness sales manager is the rudest, most unprofessional individual I have ever encountered."
"The staff is rude, starting with the manager so I guess that's the training everyone working there is getting."
"Very unprofessional staff. Personal training manager Gus was very rude and demanded I leave the area."
"The staff is very rude."
"Front desk people are rude and don’t care."
Equipment and Facilities
Pros:
"Great selection of cardio machines."
"Finally the men’s sauna is clean, compared what it was few weeks ago."
"Equipment = pretty good."
"Good gym. I go often and it has pretty much all of what you need."
"The gym was clean and the locker rooms were in pristine shape..."
"Very clean gym with all appropriate equipment."
"The gym here in East Brunswick is amazing. The pool, sauna, free weight section is very neat and clean."
Cons:
"Much of the equipment is broken to some degree and has been for a long time."
"Half of the equipment is broken. Only one of each machine working most of the time."
"Half of the machines in the gym always broken never fixed."
"Broken equipment is left unfixed for months or longer!"
"Constantly broken machines."
"Most of the equipment is always 'out of order'."
"Every other machine is 'not in service' and they don’t service them."
Cleanliness
Pros:
"The gym is overall as clean as it can be."
"Absolutely spotless gym."
"The facility looks clean and well maintained."
"I’ve been pleased with the gym so far in terms of cleanliness and quality of classes."
"Clean, great atmosphere, not such loud music either."
"I highly recommend Esporta East Brunswick Impeccably clean."
"The best part about it is it's kept very clean with janitorial staff constantly walking the floor cleaning everything."
Cons:
"The female bathroom is terrible when it should be spotless."
"There is black mold in the showers and bugs flying around."
"The men’s locker room could use a GOOD CLEANING."
"I’m getting sick and tired of how disgusting and mismanaged this gym is."
"Women's bathroom filthy."
"Showers could use more cleaning because there is bunch of hair left behind."
"Pee smell in the shower, shower curtains and shower walls are dirty."
Management and Policies
Pros:
"Brian the director of personal trainer helped me reach my goals by signing me up for a 1x a week personal training program."
"Best personal trainers I have ever had! Gustavo and Matt are very professional!"
"Alex the general manager answered all my questions through the sign up process and is always available for assistance."
"The gym has greatly improved the staff, services and machines since Breno took over as manager."
"I am grateful that the manager of North Brunswick believes in treating people paying for services with respect."
Cons:
"They are not clear during subscription..they do tricks by not informing you about any fees..and always say you can cancel anytime ...make you sign on 12 mouth contract ...and when I asked to correct the situation..they ask you to pay a fee 50 % of that contract..."
"I want to drop this gym and the personal training I signed up for and these people told me I would have to pay over $900 to quit the personal training."
"Don’t you love when you sign up for a gym, but without warning they change to a whole different gym and give you an ultimatum of paying their extortion fees up front or on a monthly basis without giving you a way out unless you jump through hoops."
"This gym is a joke and management doesn’t do anything. They don’t care about any concerns you bring up."
"The General Manager was asking people if they had a 'Gmail' and to search the Gym up and when the review page came up he was automatically just clicking 5 stars for people with his hands on my and others phones, I noticed and did not post it, very unprofessional. FAKE REVIEWS!!!"
"They use bait and switch tactics to misrepresent the service they're selling you and get you to sign up for a 52 week personal training session that you can't cancel without paying the gym several hundred dollars."