Crunch Fitness - East Brunswick Reviews Summary

Customer Service

Pros:

• "The employees are great! They always acknowledge when you come and go and whenever I have questions they are very helpful!"
• "The manager, Jessica is always there to greet everyone with a warm, friendly smile."
• "Both staff members were super friendly and professional."
• "Managers Jessica and Jared are extremely friendly and helpful with questions regarding the memberships."
• "The front desk staff is always so nice and welcoming."

Cons:

• "They make it nearly impossible to cancel your membership and have a really scummy approach when it comes to billing."
• "Crunch's training contracts are the worst. It's hard getting ahold of the manager(Jessica) to cancel."
• "Really bad customer service. Front desk folks never do a thing when you call it out."
• "I feel that the front desk could be friendly more often."
• "Management and front desk are just there to make you pay!"

Cleanliness & Maintenance

Pros:

• "This facility is incredibly well maintained, the equipment is fantastic, and the space is amazing."
• "Crunch EB is always clean and has great lighting."
• "Denae was working the front desk and John was maintaining the cleanliness of the facility."
• "The gym is always clean and kept up to date."
• "This gym is beautiful! All new equipment, nice floors, nice lighting, plenty of treadmills and stair steppers."

Cons:

• "Showers soap dispensers need fixing for a long time (not much attention given by management to fix)."
• "The mens bathroom is legit disrespectful with the sink area, soap arrangement and drying hands."
• "There’s barely soap in both men and women’s bathroom."
• "The locker rooms were definitely not as clean as I would’ve expected especially for a brand new gym."
• "The changing area is very small. The showers are small and the water pressure is horrible."

Classes & Equipment

Pros:

• "Joe Diaz’s class is invigorating, challenging, exiting and most of all fun."
• "The Spin Classes and the Instructors at this particular location are Amazing!!"
• "The Instructors Lynn and Joe have awesome energy and the music’s on point."
• "Crunch EB is a wonderful place for group fitness classes, especially the HIIT, weights, spin, kickbox cardio & yoga classes I've taken."
• "If you are seeking to be part of a great community, check out the spin classes, you will not be disappointed."

Cons:

• "Many people don’t clean after them or even wipe the equipment either because there is no paper towel or they like to leave their sweat as a remark."
• "Place has a good selection of free weights and machines mostly clean and maintained."
• "Classes run into each other, and it would be nice if they didn’t."
• "To take HIIT & spin classes, you need the highest-level membership (Peak Results)."
• "The equipment is almost always broken & it’s weeks sometimes over a month before it’s fixed."