"The service was attentive despite it being a fair crowded Friday night."
"The service is the best! I went there for the first time the other day and my waiter Anthony made my experience in the restaurant a lot better!"
"Another man named Alex was our waiter and he was good and attentive."
"The staff is very attentive and friendly, Kristina was so patient with our group."
"The service is excellent."
"Our server Christina was excellent. Very friendly and prompt."
"The service hear was top notch. An intimate place for good food and concluded with a cortadito."
Cons:
"The service of the waitress was horrible."
"The waitress didn't even apologize for her mistake."
"Every Monday when I call to pick food they put you on hold and it takes 15 to 20 minutes to answer you."
"We usually have a great experience here. However, the server never came back to our table to see if we needed anything after bringing the food."
"The hostess is absolutely horrible."
"We were never asked if we wanted anything else, nor a refill on our drinks."
"These people need to learn what customer service means and that they are in a service business."
Food Quality
Pros:
"The food was really good! First time my mom actually ate all her food it was amazing lol she had the mofongo topped with grilled shrimp it's been more then a week and she's still talking about it."
"Food was Delicious and so Flavorful."
"The food is never disappointing, especially the Cubano."
"Food quality was excellent."
"The toston montado is a must try- so savory and yummy!"
"The areoz frito cubano with shrimp was amazingly delicious."
"The food is amazing."
Cons:
"After the coronavirus, this restaurant is doubling its prices just because."
"The Ropa Vieja was a bit salty for my taste."
"The food was very salty and almost burned."
"The food portion was for a kid not adult."
"Roast pork was oily. As if they added oil before serving."
"The food is not what I'm accustomed to when I'm going to a Cuban spot."
"Honestly the worst meal I have had in at least one year."
Ambiance
Pros:
"Love the ambiance and staff and will definitely be back."
"Excellent dining experience - my wife and I were very pleasantly surprised with the food, staff and friendly atmosphere - a great selection of Cuban classics with a good bar - they have open windows that look out on Main Street but you're not that distracted from the traffic - don't miss this hidden gem in Hackensack I know you'll like it 😊"
"The inside is Instagram worthy, it’s so cute."
"Atmosphere is cozy and quaint, definitely kid safe."
"The atmosphere here is amazing. Very friendly, petite, diverse place to dine."
"Atmosphere was family friendly but yet modern and welcoming."
"The atmosphere is bright. Especially, when the windows are open."
Cons:
"The place was really clean."
"I walked in at 5:30pm and was told the wait would be an hour long."
"There was construction literally in front of the restaurant so it was extremely difficult to get to."
"The igloo did have heat but it was in the parking lot and several work trucks came back there and was a distraction."
"Not much Cuban flare or atmosphere, don't expect it."
"One table of about 8 loud men were getting most attention."
"The waiter and waitress spent too much time chatting instead of checking on guest."