Floridita Reviews Summary

Food Quality

Pros:

• "The steak was tender and SEASONED TO PERFECTION!!!"
• "Delicious & authentic."
• "The chicken literally melted off the bone like butter and I wish I had a shovel for the yellow rice."
• "The food was very tasty & the portions are big."
• "Increíble selección de deliciosa comida. Amazing food, service and quality."
• "The chiccaron was crispy and the rice and beans were satisfying."
• "Food was as authentic as it can get."

Cons:

• "I found a cockroach on my food."
• "The food was bad, I had a cuban sandwich and the pernil tasted like leftovers when you dont save them properly."
• "HAIR ON MY FOOD!!!"
• "The Cuban Sandwiches had no taste or flavor, The rice and beans and meat tasted like nothing."
• "The bistec encebollado was awful."
• "The food was tasteless and looked absolutely terrible."
• "The cuban sandwich had a weird taste and had a huge amount of green garlic."

Service

Pros:

• "Customer service was great."
• "Service is fast."
• "The staff's friendly and courteous service added a delightful touch, enhancing the overall dining experience."
• "The service was good."
• "Amicable, Friendly, Pleasant and Professional waitress."
• "The service was fantastic."
• "The service is cordial and efficient."

Cons:

• "They were like 7 ladies working I tried to get their attention but they wouldn’t notice me at the counter."
• "The service was a little slow."
• "But let me tell you the service is absolutely horrible!"
• "The worst service I’ve ever experienced."
• "Workers ignore you while you wait way too long."
• "Horrible service, you arrive and there is no customer service, i went in there with my husband and nobody even looked at my husband and I."
• "Worst service ever."

Ambiance

Pros:

• "Best Cuban / Dominican restaurant I've been to in NYC. Atmosphere and design is great too."
• "The restaurant was clean and had a great vibe as it has a bar playing music and equipped with tv's."
• "Restaurant is nicely maintained and clean."
• "Nice music, nice ambiance."
• "This place is a hidden gem. OMG great servers great food and it's 24 hours."
• "Friendly and easy atmosphere."
• "The atmosphere and 'look' is definitely 5 stars."

Cons:

• "This is not even a safe spot to come anymore you got hoodlums coming in with knives and guns."
• "It’s sad how a place with so much history in the community is not somewhere you’d want to recommend."
• "Hard to find parking in this area tho because it's so busy around there."
• "Seating is limited."
• "The vibe was very cool, and they have a bar in the back of the restaurant."
• "Would have loved to try the food, but with the restaurant basically the empty and 5 people staffing the restaurant no one came to give us a menu."
• "I have visited on several occasions and have been ignored, while orders for Spanish speaking customers were taken before mine."

Value

Pros:

• "One of the best food places in The Heights good flavor and portions for the price."
• "Prices were pretty ok."
• "FOOD and Prices cannot be Beat for the NYC area."
• "The price range too.. 7.00 $ u can't beat that."
• "You'll get you moneys worth here tho."
• "Cheap eats."
• "Prices are competitive for the area."

Cons:

• "The lady taking my order seem friendly enough but I think that's only because she was overcharging me $9 for a freaking pina colada smoothie."
• "Waste of almost 900$."
• "A Latino restaurant that serves bland pernil is a sacrilege!"
• "The other food on the menu was a bit pricey."
• "Kinda pricey."
• "Food was warm (i'm sure below what is required legally), and not good at all."
• "When u give total respect to a person receiving your food order and it’s taken with an attitude."

Safety and Inclusivity

Pros:

• "This place moves a lot of takeout."
• "They take tap pay which is great."
• "Their own employees always a gr8 hospitality n gr8 attitudes."
• "Hospitality is great once u walk in & walk out."
• "They were more than willing to accommodate us."
• "Floridita is one of our local GEMS in Washington Heights... Food is excellent, and staff are friendly and family oriented."
• "The staff was very kind, the portions were generous, and the food was excellent."