Prestige Subaru of Turnersville NJ Reviews Summary
Category: Subaru dealer
Address: 4271 Black Horse Pike, Turnersville, NJ 08012, USA
Phone: +18566299200
Rating: 4.3
based on 223 reviews.
Customer Service
Pros:
"They were a pleasure to deal with and were very accommodating."
"Larry is not your typical cocky salesman who is out just to make a sale. He was down to earth, friendly, honest and patient."
"Jeff, our salesman was just wonderful!!!"
"Everyone there, especially Antonio, is very helpful and fantastic to work with!"
"The staff made sure I was comfortable and kept me posted about the wait, too, which I found very considerate."
"Antonio was professional, patient and courteous at all times."
"All of the staff here were friendly, courteous, and never pushy."
Cons:
"Truly a disappointment."
"He seemed to have very little interest in hearing everything we had to say about the car we wanted, and more intent on getting us into a vehicle they had on the lot that day."
"We were very unimpressed with the salesman, Harry."
"The used car Manager came over and immediately took offense to our questions."
"Customer service for the parts department is just angry and seems to take it out on their customers."
"Jacqueline was annoyed with me on site... Super unprofessional and he also did not answer my question."
"The service manager never even stood up from his chair. Instead he yelled over from a distance and told my husband to just take the car but that we were not welcome to come back for service anymore."
Sales Experience
Pros:
"Anthony Lane was my salesperson and he was really great and helpful with all the questions I had."
"I would definitely recommend Prestige Subaru and specifically, Tom Toppi, for anyone who is looking to purchase a reliable and safe vehicle."
"I’ve been with Prestige since 2006, leasing and purchasing 6 vehicles in total... this purchase was the easiest and fastest of all of my transactions."
"Mary Bevan is a true professional! Her expertise and knowledge allowed me to make an informed decision."
"Tom Toppi was fully knowledgeable about the model and options."
"Antonio Guzman, a very capable dealer, walked me through the process of purchasing a 2007 Subaru Forester XT."
"Donte, our sales rep was the most relaxed and easy car salesman we've ever dealt with."
Cons:
"If you've found a car you like here, do your research before you go. They use scare and aggressive sales tactics to try and bully you into a car that may not be what it's advertised to be."
"When you question a price & they assure you that it’s the right price & then when you're ready to buy hours later they switch it. That’s bait & switch."
"Salesperson on the phone asserted that the only difference between a Premium and Limited Crosstrek was leather seats."
"I'm not sure how the conversation came about but he was telling me about all the customers interested in the car. I stated, I'm only interested in me Dan. And he said 'And I'm only interested in me'."
"The vehicle I came to see apparently was sold 10 days ago and the website did not reflect this change."
"When I arrived, the salesman (Steve) informed me that the vehicle was not there and of course tried to up-sell me on another vehicle."
"The first manager I dealt with I could tell he was trying to earn my business, the next day he's gone on vacation but then another manager, the sales manager, tells me his manager made a mistake."
Service Quality
Pros:
"Herin, the business manager, made the paperwork quick and painless."
"I am extremely happy with my '04 Subaru Forrester,and will definitely refer friends and family to Prestige."
"Service at this location was great compared to other dealerships, I would highly recommend them."
"Ben (service) always remembers my name and my car, and makes me feel like I'm getting personal service."
"Joe Gresh was my service consultant and he reached out to Subaru and asked them to replace the transmission for FREE...and they did!"
"Service specialist Bob and his team did an outstanding job repairing my vehicle."
"The service here is the best price and if you have an appointment then it’s usually an hour wait."
Cons:
"I am finding a new place to have my vehicle serviced."
"I took my care in for a standard oil change and... My bill was a few dollars short of $960!"
"I will never visit Prestige Subaru for service again! I had a horrible experience with the service manager."
"I have taken this car to them 3 times and the issue still persists."
"Everytime I have come to this dealership for service I have had a terrible experience."
"The lack of communication between various departments is horrendous!!"
"They have no idea what they are doing and will go through all of your car."