Prestige Subaru of Turnersville NJ Reviews Summary

Category: Subaru dealer

Address: 4271 Black Horse Pike, Turnersville, NJ 08012, USA

Phone: +18566299200

Rating: 4.3
based on 223 reviews.

Customer Service

Pros:

  • "They were a pleasure to deal with and were very accommodating."
  • "Larry is not your typical cocky salesman who is out just to make a sale. He was down to earth, friendly, honest and patient."
  • "Jeff, our salesman was just wonderful!!!"
  • "Everyone there, especially Antonio, is very helpful and fantastic to work with!"
  • "The staff made sure I was comfortable and kept me posted about the wait, too, which I found very considerate."
  • "Antonio was professional, patient and courteous at all times."
  • "All of the staff here were friendly, courteous, and never pushy."

Cons:

  • "Truly a disappointment."
  • "He seemed to have very little interest in hearing everything we had to say about the car we wanted, and more intent on getting us into a vehicle they had on the lot that day."
  • "We were very unimpressed with the salesman, Harry."
  • "The used car Manager came over and immediately took offense to our questions."
  • "Customer service for the parts department is just angry and seems to take it out on their customers."
  • "Jacqueline was annoyed with me on site... Super unprofessional and he also did not answer my question."
  • "The service manager never even stood up from his chair. Instead he yelled over from a distance and told my husband to just take the car but that we were not welcome to come back for service anymore."

Sales Experience

Pros:

  • "Anthony Lane was my salesperson and he was really great and helpful with all the questions I had."
  • "I would definitely recommend Prestige Subaru and specifically, Tom Toppi, for anyone who is looking to purchase a reliable and safe vehicle."
  • "I’ve been with Prestige since 2006, leasing and purchasing 6 vehicles in total... this purchase was the easiest and fastest of all of my transactions."
  • "Mary Bevan is a true professional! Her expertise and knowledge allowed me to make an informed decision."
  • "Tom Toppi was fully knowledgeable about the model and options."
  • "Antonio Guzman, a very capable dealer, walked me through the process of purchasing a 2007 Subaru Forester XT."
  • "Donte, our sales rep was the most relaxed and easy car salesman we've ever dealt with."

Cons:

  • "If you've found a car you like here, do your research before you go. They use scare and aggressive sales tactics to try and bully you into a car that may not be what it's advertised to be."
  • "When you question a price & they assure you that it’s the right price & then when you're ready to buy hours later they switch it. That’s bait & switch."
  • "Salesperson on the phone asserted that the only difference between a Premium and Limited Crosstrek was leather seats."
  • "I'm not sure how the conversation came about but he was telling me about all the customers interested in the car. I stated, I'm only interested in me Dan. And he said 'And I'm only interested in me'."
  • "The vehicle I came to see apparently was sold 10 days ago and the website did not reflect this change."
  • "When I arrived, the salesman (Steve) informed me that the vehicle was not there and of course tried to up-sell me on another vehicle."
  • "The first manager I dealt with I could tell he was trying to earn my business, the next day he's gone on vacation but then another manager, the sales manager, tells me his manager made a mistake."

Service Quality

Pros:

  • "Herin, the business manager, made the paperwork quick and painless."
  • "I am extremely happy with my '04 Subaru Forrester,and will definitely refer friends and family to Prestige."
  • "Service at this location was great compared to other dealerships, I would highly recommend them."
  • "Ben (service) always remembers my name and my car, and makes me feel like I'm getting personal service."
  • "Joe Gresh was my service consultant and he reached out to Subaru and asked them to replace the transmission for FREE...and they did!"
  • "Service specialist Bob and his team did an outstanding job repairing my vehicle."
  • "The service here is the best price and if you have an appointment then it’s usually an hour wait."

Cons:

  • "I am finding a new place to have my vehicle serviced."
  • "I took my care in for a standard oil change and... My bill was a few dollars short of $960!"
  • "I will never visit Prestige Subaru for service again! I had a horrible experience with the service manager."
  • "I have taken this car to them 3 times and the issue still persists."
  • "Everytime I have come to this dealership for service I have had a terrible experience."
  • "The lack of communication between various departments is horrendous!!"
  • "They have no idea what they are doing and will go through all of your car."

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