Bay Ridge Subaru Reviews Summary

Customer Service

Pros:

• "The service I received from Mark from Subaru was excellent and he was very professional."
• "Peter Marconi last year... Knowledgeable, patient, and respectful of people's time."
• "I had a great experience working with Christopher Malone at Bay Ridge Subaru."
• "Gerald was helpful, very knowledgeable about the car, and professional."
• "I will never forget the way Corey and Roy made everything possible for me. I cannot recommend this location enough!!!"
• "Elisha being so accommodating with scheduling to Pamela being so kind & helpful to Mark being the the most responsible coordinator with repairs & updates."
• "Andrew in the service department turned a horrible situation into a wonderful one."

Cons:

• "Beware of this dealership."
• "The multipoint check is a joke."
• "I'll never go back to this dealership."
• "She made me an appointment for nearly five days later--again, my car was actively leaking oil--and then stated 'it's going to cost you $165 for the diagnostics'."
• "They really should be an option for 0 stars because that's what this dealership deserves."
• "Bay Ridge failed this dedicated Subaru driver and sent us out on the open highway with a faulty transmission that failed hours later."
• "Service is a scam.never buying anything here again."

Dealership Experience

Pros:

• "The dealership also had manual cars, which is what we wanted."
• "Bay Ridge Subaru is the best Subaru dealer in the US!!!!"
• "Everyone at the Bay Ridge Subaru was friendly, knowledgeable and courteous."
• "This was the best experience I have ever had at a dealership."
• "Everyone from bay ridge Subaru are so amazing."
• "We have visited many subaru dealerships but let me tell you, when it comes to exceptional service from every single one, this one comes up to be NUMBER ONE."
• "Friendly service staff. I have been coming here since 2014. No issues."

Cons:

• "Tried to come to the dealership to inquire about a new car. WORST CUSTOMER SERVICE EXPERIENCE TO DATE."
• "Very poor customer service!"
• "Totally dishonest. Don’t trust anything they say."
• "Most unprofessional dealership ever. Do not do business here."
• "Well I am now about to fail my NYC inspections bc this fancy dealership forgot to put a caliper bolt back into the back brake- jeopardizing my family’s safety."
• "Worst dealership service department I have ever had the displeasure of engaging with."
• "Worse dealership ever. Andrea the manager is extremely rude and disrespectful."

Staff and Salespeople

Pros:

• "Our salesperson Alan was excellent, reviewing all the features, costs, charges in detail."
• "I'm a first-time buyer, and Mike Chiusano was very helpful walking me through the whole buying process."
• "Shout out to Corey Middleton for his professionalism."
• "Purchase was smooth, Ben was a great help from the get go."
• "Mike did a great job coordinating the process."
• "Andre was great."
• "The service guys and staff are friendly and helpful."

Cons:

• "Each time I've called to schedule a service, I've been passed around from person to person and put on hold."
• "The service advisor who took my call was rude, interrupted me multiple times, and was borderline sarcastic in her tone."
• "The people who work in reception at the service counter (including the manager in the office) are not helpful and not interested in customer service."
• "Service staff gives poor communication."
• "They should be reported."
• "I've never been treated so rudely by someone."
• "Check out all of their 1 star reviews before going in and try not to do business here."