Address: 854 N Easton Rd, Doylestown, PA 18902, USA
Phone: +12153407959
Rating: 4.5
based on 358 reviews.
Customer Service
Pros:
"So rare to have this level of service nowadays and it was an absolute pleasure working with them."
"Every staff member I came across was helpful---I want to thank Jesse, Minh, Crystal, Will, and Steve for their help!"
"The person who answered the phone was very nice and friendly."
"Whether it has been purchasing a Subaru, leasing a Subaru, or service for my Subaru, I have always been treated with respect."
"Felt very comfortable working with Anthony, he wasn't pushy like some salespeople at other dealerships can be."
"The staff was incredibly helpful and made the process as easy as possible on our end."
"The staff was knowledgeable and friendly."
Cons:
"Estimate was $150... AND they ended up charging me almost $400."
"Brought my car in for an update because my touch screen wasn’t working correctly... and there is nothing they can do."
"Their service department is pushy and rude."
"However, I went in on a Saturday to finalize the sale and trade... they made me wait THREE HOURS to see the finance dept and sign the papers."
"For general principal, I would stay away from this dealership. I will NOT be giving them any of my future business."
"Do NOT service your car here... I recently checked the engine air filter and it was installed BACKWARDS."
"They don't know about the product they are selling you. They will lie straight to your face so they can make a bit more money."
Sales Experience
Pros:
"This is my fourth car purchased from Fred Beans Subaru and I will likely buy my next car there."
"Logan Hamer was the salesman who helped me; he was very patient and considerate."
"Logan Hamer was honestly the best sales associate we encountered after visiting a number of local competing dealerships."
"I absolutely love it!! I can’t say enough good things about Fred Beans Subaru."
"If you want to work with a staff that cares about you more than making a sale? Go here."
"Just got my second Subaru from Fred Beans. Both times a great experience."
"We will be returning to a Fred Beans location in the future as well as recommending them."
Cons:
"I wouldn’t recommend this dealership to anybody, they’re untrustworthy and I believe they broke my stud on purpose."
"It has been 2 months without follow-up. I even tried to reach out for an update... nothing."
"I felt like the sales people weren't as excited to have me as a customer because I was looking at an older used vehicle."
"Worst car dealer I've ever come across."
"This is the BEYOND the WORST Subaru dealership in the area and I have been to 4 other Subaru dealers."
"If I could give 0 stars I would. I went in for a service and tire rotation and they cross threaded and broke a stud and I HAD TO PAY FOR IT?"
"Just an all around horrible dealer."
Vehicle Quality and Features
Pros:
"I love it! As a luxury business owner that travels to client's homes and occasionally transports clients, I need to represent our brand in a professional way."
"Subaru’s have so many safety features and all the latest technology."
"With 8.7 inch clearance it will get you to work during most snow events."
"We ended up getting a brand new Subaru Forester and my wife absolutely loves it! Amazing vehicle."
"Subaru makes a quality product and Fred Beans Subaru backs it with quality service."
"We recently purchased a new Subaru Forester from Fred Beans Subaru... Our experience from the time we walked into the showroom til we drove away in our new car was excellent!"
"Fred Beans Subaru treats everyone like family and I am so excited to be a new member of that family!"
Cons:
"Took it to another dealer and it needed cam adjusters $10,000 worth of work to be replaced."
"I found out the rear sub frame was rusted out."
"They also put security etching on the vehicles that will cost you $300 even if you don't want it."
"But its a shame that Fred Beans Dealerships no longer provide valet service home for over 5 miles."
"I found that when buying used, they do not fill the gas tank all the way."
"Was kind of pushed away to have my car diagnosed about a noise."
"Never once was I told that this update could cause more issues than I had when it was brought in."
Finance and Administration
Pros:
"The person who took care of my car asked a few questions and said that after checking the check engine code I could potentially be ready to go if it was the reason she suspected."
"It was a total pleasure dealing with Anthony (sales) and Chris ($)."
"Stephen was able to answer any question I had about the finance part and explained everything thoroughly."
"When my husband went to pick up the car, a financial specialist reviewed the financing arrangements."
"The sales person and finance manager worked with me to get me into the car of my dreams."
"Chris was wonderful with the financing."
"I was very impressed with Alex and the Finance and Management Team."
Cons:
"They ran my credit three times for a single purchase."
"I waited 2.5 hours after the test drive to sign the purchase paperwork."
"Although they were short staffed due to illness of one their finance representatives they greatly appreciated our patience."