"Eric was totally professional, with wonderful customer service skills."
"Karen at Glanzmann Subaru is the best! My car needed maintenance and repairs that spanned over 2 days. Karen kept me informed along the way and made sure I knew what was happening."
"The entire service team at Glanzmann Subaru is customer service oriented!"
"Special thanks to joe@glanzman. I can't speak highly enough about the exceptional service I consistently receive at Glanzman Subaru."
"Everyone we dealt with went above and beyond."
"Lisa who truly went above and beyond to make sure our car was serviced appropriately while diligently working to answer any questions and clarify information when needed."
"Joe Falbo at Glanzmann is the best! My car was in for 30,000 mile service and Joe had everything organized and set before I arrived, including a loaner."
Cons:
"Sucks that I just gave you my business by purchasing the car, but you have now lost 2 servicing customers because we are done with Glanzmann."
"It was like they didn't want to tell me there was nothing wrong with the car, and wanted to do needless work under warranty."
"They couldn't fix it, they never really admitted fault or apologized, or provided a solution to the problem they created and I left feeling uncomfortable and upset."
"DO NOT BUY A CAR FROM THESE LIARS! They lie to your face and tell you the employees are 'non-commissioned product specialists' but ask them how they get paid and you'll find a different answer."
"Since moving to the new location I have found that service has went down considerably."
"horrible experience, sold the car out from under me after trying to purchase it for over a week!"
"DO NOT EXPECT TO SEE MY CAR THERE AGAIN and I recommend that anyone reading this find another dealer to service their car!"
Sales Experience
Pros:
"Buying a car from Kim was completely stress-free."
"Kimberly Barsky was wonderful to work with ordering my Subaru."
"He was very knowledgeable of the car and did all he could to get me the best deal possible."
"I had such an amazing experience with Sean. He was patient and able to answer any questions I had."
"Buying a car at Glanzmann may have been the best car-buying experience I have ever had."
"John not only helped me find the right color, but also the right price."
"Great purchasing experience! Very smooth and straightforward process."
Cons:
"I found what I thought was the pre-owned car I’ve been looking for on their website... I was totally surprised to see the car was filthy."
"I’m going to skip over my experience with buying the car because it was just annoying."
"Bought a new outback and the experience was quick and easy. Although I'm not sure about no haggle pricing."
"I also witnessed shady and deceitful practices to get you to buy a car."
"Sold me a used car last October, which has been one of my favorite cars to own. However, I got it in for inspection this week for the first time, and ended up with a $800 bill."
"edit to response: it's quite hard to buy a vehicle when your salesperson is too busy to provide the paperwork to purchase the vehicle.....you treat certain customers like 3rd rate citizens."
"When I went to pick up the car I was given some sort of nonsense of how he 'didn’t get to service in time' and charged me anyway for an oil change on a car and her had no business getting one in the first place."
Facility & Cleanliness
Pros:
"Plus the building itself is so clean you don't feel like you are in the service station!"
"I appreciate the cleanest of their business."
"The new facility is spacious and clean."
"The building is extremely clean and organized."
"Their new facility is amazing."
"The new Hatboro facility is a spotless, fine-tuned machine comparable to NASA."
"The dealership is clean, bright and comfortable to wait."
Cons:
"The detail was the bare minimum; there was a horrifying amount of hair left on the seats and headrests."