Glanzmann Subaru Reviews Summary

Category: Subaru dealer

Address: 1001 S York Rd, Hatboro, PA 19040, USA

Phone: +18668180390

Rating: 4.7
based on 399 reviews.

Customer Service

Pros:

  • "Eric was totally professional, with wonderful customer service skills."
  • "Karen at Glanzmann Subaru is the best! My car needed maintenance and repairs that spanned over 2 days. Karen kept me informed along the way and made sure I knew what was happening."
  • "The entire service team at Glanzmann Subaru is customer service oriented!"
  • "Special thanks to joe@glanzman. I can't speak highly enough about the exceptional service I consistently receive at Glanzman Subaru."
  • "Everyone we dealt with went above and beyond."
  • "Lisa who truly went above and beyond to make sure our car was serviced appropriately while diligently working to answer any questions and clarify information when needed."
  • "Joe Falbo at Glanzmann is the best! My car was in for 30,000 mile service and Joe had everything organized and set before I arrived, including a loaner."

Cons:

  • "Sucks that I just gave you my business by purchasing the car, but you have now lost 2 servicing customers because we are done with Glanzmann."
  • "It was like they didn't want to tell me there was nothing wrong with the car, and wanted to do needless work under warranty."
  • "They couldn't fix it, they never really admitted fault or apologized, or provided a solution to the problem they created and I left feeling uncomfortable and upset."
  • "DO NOT BUY A CAR FROM THESE LIARS! They lie to your face and tell you the employees are 'non-commissioned product specialists' but ask them how they get paid and you'll find a different answer."
  • "Since moving to the new location I have found that service has went down considerably."
  • "horrible experience, sold the car out from under me after trying to purchase it for over a week!"
  • "DO NOT EXPECT TO SEE MY CAR THERE AGAIN and I recommend that anyone reading this find another dealer to service their car!"

Sales Experience

Pros:

  • "Buying a car from Kim was completely stress-free."
  • "Kimberly Barsky was wonderful to work with ordering my Subaru."
  • "He was very knowledgeable of the car and did all he could to get me the best deal possible."
  • "I had such an amazing experience with Sean. He was patient and able to answer any questions I had."
  • "Buying a car at Glanzmann may have been the best car-buying experience I have ever had."
  • "John not only helped me find the right color, but also the right price."
  • "Great purchasing experience! Very smooth and straightforward process."

Cons:

  • "I found what I thought was the pre-owned car I’ve been looking for on their website... I was totally surprised to see the car was filthy."
  • "I’m going to skip over my experience with buying the car because it was just annoying."
  • "Bought a new outback and the experience was quick and easy. Although I'm not sure about no haggle pricing."
  • "I also witnessed shady and deceitful practices to get you to buy a car."
  • "Sold me a used car last October, which has been one of my favorite cars to own. However, I got it in for inspection this week for the first time, and ended up with a $800 bill."
  • "edit to response: it's quite hard to buy a vehicle when your salesperson is too busy to provide the paperwork to purchase the vehicle.....you treat certain customers like 3rd rate citizens."
  • "When I went to pick up the car I was given some sort of nonsense of how he 'didn’t get to service in time' and charged me anyway for an oil change on a car and her had no business getting one in the first place."

Facility & Cleanliness

Pros:

  • "Plus the building itself is so clean you don't feel like you are in the service station!"
  • "I appreciate the cleanest of their business."
  • "The new facility is spacious and clean."
  • "The building is extremely clean and organized."
  • "Their new facility is amazing."
  • "The new Hatboro facility is a spotless, fine-tuned machine comparable to NASA."
  • "The dealership is clean, bright and comfortable to wait."

Cons:

  • "The detail was the bare minimum; there was a horrifying amount of hair left on the seats and headrests."

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