"The atmosphere is always welcoming, and the staff is friendly."
"The girl at the register who took my order was so nice, helpful, and welcoming!"
"Awesome customer service, great staff."
"The staff is cool and relaxed yet professional."
"The staff was professional, courteous and quick service."
Cons:
"Everyone who works there is rude."
"Not sure if there is a place where this can be reported but definitely not going back again to Newark playa bowls!"
"They pretend to have excellent customer service here on Google Maps, but it's all a facade."
"I’ve never gone to a store that has been this disengaging with its customers."
"The workers were very unserious."
"Staff was rude and mumbling."
"Horrible experience and terrible customer service!!"
Food Quality
Pros:
"Forget the ice cream and head to Playa Bowl, your kids will luv it!"
"Food is amazing as well and healthy."
"Fresh, healthy, delicious variety of fruit bowls."
"The fruit is fresh and taste so sweet."
"Delicious, fresh bowls - we had the Nutaya bowl."
"The bowls are really big and filling and the fruit is so fresh and great quality."
"Ingredients are always fresh at the newark nj location."
Cons:
"The added honey really overpowered the taste of all the fruit and granola."
"The oatmeal that I have here was really bad."
"The pitaya is so frozen it has zero flavor."
"Also my 'smoothie bowl' that cost $13 and some change was not really a smoothie at all."
"I asked for a Nutella bowl that had a 1/2 of a tea spoon of Nutella and strawberries from 3 weeks ago."
"But the it tasted subpar and no to the quality I’m used to from this company."
"When we got the bowls they were melted, warm, and the little bit of granola they had in them was soggy."
Value for Money
Pros:
"Each bowl is around $10."
"I think I would easily eat this as a full meal, I'm not sure what the calorie contents are but the nutritional value is definitely there."
"They are on the pricier side but it is well worth it."
"The only guilt I feel is after seeing the price tag."
"Little problem with parking. Due to area but the guy ran it out to my car so I didn’t get a ticket plus I got a student discount."
"The Nutella bowl is delicious."
"The bowls were delicious and the wait time wasn't long."
Cons:
"The bowls are delicious however They just went up in price and I’m sorry but the amount I’m paying now for a bowl is just way to much and in my opinion not worth it."
"I paid for extra Nutella and I am almost positive that they did not give it to me."
"Picked up an order the other day for 2 bowls and noticed when I got home that the portions were about 1/3 less than it has always been in the past."
"Always order from this store, the food is great but the service just horrible. I paid for extra items in my bowl and they didn’t put it and refused to give me a refund or add it to a different order."
"Highly disappointed.. I ordered an acai bowl and was given a pitaya bowl and I am allergic to the ingredients in the pitaya bowl."
"After I purchased my bowl and ate, I had the worst reaction."
"It took 15 minutes to get the bowl when it was not busy, of which I was charged an upcharge for substituting a fruit."
Atmosphere & Cleanliness
Pros:
"When you come in you're greeted with a nice reclaimed wood style eating space with bar stools for eating bowls and socializing while listening to music."
"The place has an amazing vibe and very friendly staff."
"Great location! There is parking and the place looked clean."
"This place is AMAZING!!! If you just want to eat something healthy then you can come here and have a delicious and incredibly healthy play bowl mixed with fruits and nuts."
"When you walk in Playa Bowls in Newark NJ It's very clean has a friendly and welcoming atmosphere."
"The taste was amazing, and the atmosphere was the vibe the chill music playing in the background and then with friends it’s a cool and cozy place to hang out and enjoy."
"Playa Bowl is my favorite places to go for a yummy tasty smoothie or fruit bowl."
Cons:
"They passed racist comments to an Indian family right in front of my eyes."
"I took one star away because the music in this shop is vulgar and loud (which makes it worse) and there was a small (live) bug on the table."
"The problem I had was the music playing was kind of vulgar and took away from the atmosphere."
"It can be quite loud in there with the blenders running for most orders."
"Employees MUST wear gloves and hairnets. This is unacceptable. I had to find a huge piece of hair in my bowl."
"The cashier was touching everybody's cards, and also getting lids for the bowls, he also take the trash into another trash can with same gloves he use to get the lids, spoons & napkins."
"Poor experience and customer service. Even poorer product."
Service Efficiency
Pros:
"My order was also ready really quick."
"The take your orders quickly and the bowls and smoothies here are delicious."
"The fruits tasted fresh and the order was also made fast but nicely."