Berkshire Mall Reviews Summary

Customer Service

Pros:

• "The staff and employees are more than willing to help you find a store and to help you find your way."
• "The salespeople were very attentive and helpful and I located an item that was useful to me."
• "Every employee is extremely helpful and friendly."
• "All the employees are professional and curtious. They always ask if you need help."
• "Excellent service in all the shops we visited."

Cons:

• "Security guards are rude."
• "This is horrible customer service."
• "Kiosk workers not. 90% of them were on their cell phones and not interactive at all."
• "Horrible customer service."
• "Your employee say I really don’t know."

Shopping Experience

Pros:

• "Very nice people run both places and overall the mall is very nostalgic for me."
• "Our long standing mall for the area, that is still thriving."
• "Great mall friendly staff. Brings back the good old times walking around as a teenager."
• "Absolutely awesome! Tons of people come here every single day just to come to the mall it's an uplifting experience no matter what."
• "Loved this mall.....great stores....plenty of parking ....right off main highways.....very accessable.....spotless clean.....great food places in and around to m a ke the day shopping with friends....."

Cons:

• "Atmosphere is sad and makes shopping here rough for me."
• "Not that many stores open…"
• "This mall is dying. It's about to loose it's second anchor store in less than a year."
• "Definitely a dying mall."
• "So sad to see what this mall has become. Did not find one kind associate at any store."

Food Court

Pros:

• "Nice mall, super freakin cool that they have an actual pet shop in the mall!"
• "It’s an ok mall... I do really like the food court particularly the Chinese restaurant upstairs where you can get the best bourbon chicken."
• "The food is all good. Love this place great!!!!"
• "Surprisingly good Chinese food for a food court."
• "The food court was nice and big with plenty of seating."

Cons:

• "The food court is mediocre at best."
• "The food court has generally deteriorated to a small selection of poorly staffed, low ambition individuals."
• "Food court has very little variety."
• "Other than that the food court doesn't have anything worth eating."
• "The bathroom in the food court stink."

Facilities and Cleanliness

Pros:

• "This mall is spacious and bright, welcoming and comfortable."
• "Nice mall! Clean, well organized, pretty fountains and bench areas."
• "Very clean, has the trademark Mall Smell™ in the air."
• "The whole mall is clean and well up kept."
• "The area is always clean & tidy."

Cons:

• "If your asthmatic plan on holding your breath just to get in the door."
• "Horrible parking lot with holes that can swallow the car."
• "The entire floor is filthy like this and sticky."
• "Bathrooms are really gross they should really get someone to clean them periodically."
• "I'm not sure who is in charge of making sure they are clean but they are not doing a good job."