South Shore Mall Reviews Summary

Food Court

Pros:

• "The food court is limited but it still has enough good food to choose from."
• "Nice mall, great food court. Lots of restaurant choices here, far more than at Smithaven mall."
• "The service at Panera bread is really good and the staff is always so welcoming."
• "Love the many chicken teriyaki options you have here."
• "The food court has good restaurants."
• "The food court is much better."
• "Nice mall with plenty of parking... The crown jewel here is the well appointed food court. Great variety of restaurants."

Cons:

• "The food court has lost its seating and some stores are still closed."
• "The food was sad in presentation."
• "It is so dirty within the food court!"
• "Food court needs to be updated with some new food spots."
• "The halls for the restrooms by the food court are difficult to navigate if two or more people are trying to pass."
• "Nobody adheres to the rules. I wanted to enter food court but ALL of the handicap spaces were taken by non handicap people."
• "Worst experience ever your rest room which is supposedly a family restroom DOES NOT have a changing table nor do any of the sinks work it was absolutely gross seems like it was never cleaned."

Security and Safety

Pros:

• "You feel safe with the increased security and police presence."
• "This time it was a very pleasurable, safe and clean shopping experience."
• "If you are looking for a safe, clean, well lit mall that was not too busy during a week day afternoon this is a great place to shop."

Cons:

• "Drug deals happening right by the main entrance, makes things very VERY uncomfortable when with kids."
• "Super fun, but every Saturday there’s this religious nut who screams and yells at people and security does nothing."
• "This is not a safe mall, kids rode in here on bikes one day and they did as they pleased."
• "Doesn’t feel very secure. I saw someone steal a drink from a kiosk, and it felt so surreal thinking I had just seen it happen and no one else seemed to care."
• "Management is trash in this mall anyways with the rent-a-security guards that allows teenagers to smoke marijuana all over."
• "Needs better security that ACTUALLY WORKS!"

Store Selection

Pros:

• "This mall has come so far and looks a lot better than it used to."
• "Great mall with great stores and is disability accessible."
• "They have great stores and a recently renovated food court."
• "It's a nice mall with all the typical shopping establishments like Macy*s, JC Penney's, Vans, Sephora, Ulta, Journey's etc..."
• "Place which has stores for everyone."
• "There are large department stores as well as small specialty stores offering something for everyone of every age."
• "This mall has so many good stores to buy stuff from along with vendors selling their goods in small booths."

Cons:

• "I haven't been to the mall in awhile because a lot of the stores I like closed and were replaced with stores I didn't really like."
• "The store selection has waned significantly over the years and overall mall activity and options have decreased."
• "Westfield mall has lost stores, including a major anchor, Lord & Taylor, over the last year."
• "About a third of the stores are empty."
• "Not a lot of stores that I personally like to shop at."
• "Tiny mall, most spaces for stores say they're 'coming soon' or just promote the mall itself."
• "Now there's nothing family fun there."

Cleanliness and Maintenance

Pros:

• "The mall is so pretty and well maintained."
• "The mall is very presentable, the cleaning staff must be working hard."
• "I was surprised at how bright and clean it is."
• "Very clean and bright place now."
• "It is very clean and the staff is very friendly."
• "The staff is curious while the place is incredibly clean."
• "Nice family atmosphere and clean."

Cons:

• "Coffee pot on the table was dirty and the floor was also dirty."
• "The parking lot is a mess, Garbage everywhere!!"
• "The parking lot has potholes so bad I watched a car get stuck in one on the way in."
• "Parking lot full of potholes and cracks that need to be addressed and have been for years!!!!"
• "The roads and parking lot area are in terrible condition and need to be repaved."
• "Your family play space is absolutely DISGUSTING! There's trash and now counting 3 band aids all over the floor."
• "The only complain I have is the bathroom which does not use water at all for urin so it smells bad."