Altitude Trampoline Park - Feasterville Reviews Summary

Staff and Service

Pros:

• "The staff is always friendly and helpful, and the facilities are always clean and well kept."
• "The staff was friendly and accommodating."
• "All the staff were so sweet and helpful with the Littles."
• "The staff was extremely helpful from booking the party over the phone… and the entire time we were there."
• "Staff is positioned in different areas to help with kids and for safety."
• "The staff was also awesome. We’ll definitely be returning."
• "The staff who is responsible for the dodgeball area was so helpless!"

Cons:

• "Black girl wouldn't let a kid jump on his birthday!!!! She was very rude to the customers."
• "There was a girl working at the food register who was unhelpful and rude."
• "The girl helping at the register was texting the entire time helping us."
• "One lady at the front desk snatch the socks out of my wife's hands without saying a word in a really rude manner."
• "The employees are so rude and this is a conclusion drawn from several times going there."
• "The girl at the counter who was serving snacks was not friendly at all also!"
• "She pretended to get busy until she could serve the white family that was behind us."

Party Experience

Pros:

• "We hosted a birthday party at Altitude in Feasterville and had a great experience!"
• "This place is the best trampoline park around!"
• "Great place to celebrate your child’s birthday."
• "We had a great birthday party! Our party host was amazing!!!"
• "Altitude Trampoline Park in Feasterville, PA did a great job with my daughter's birthday party!!"
• "Everything went great with the party and Altitude was really helpful with setting up decorations, handing out food, cutting the cake, and all the kids had a great time."
• "Family and friends had a blast at my daughter’s 3rd birthday party."

Cons:

• "Our table wasn't ready and she forgot to call the kids up for cake."
• "No one could find our cake."
• "The pizza had too much salt and the plates was not appropriate to set up a party table."
• "Pizza and cake were rushed out together and was basically a waste of my money."
• "We were still rushed out."
• "It would have been better if I didn't have to pay for a host because she really didn't do much of anything."
• "Do not have your child’s party here! YOU WILL REGRET IT! Top shelf pricing for below bottom shelf experience."

Facility and Cleanliness

Pros:

• "The place was clean and as a first in these types of parks, there seemed to be enough staff to keep things running smoothly!"
• "The place itself was spacious, clean and strict with mask policy."
• "The place is clean and well lit."
• "The trampoline park was ridiculously clean, music was appropriate and pretty low."
• "The place was clean and well kept."
• "It was really nice seeing hundreds of smiling faces all over."
• "For what they offer, the prices are very reasonable and they're flexible about adding time to your session."

Cons:

• "Would give 5 stars if the bathroom floor was clean."
• "The bathrooms weren’t the cleanest."
• "It’s just the fact that it is very unsanitary."
• "The only negative about it was the smell when walking in was stale."
• "We have always had a problem here getting tickets cause we can’t plan days in advance."
• "This is not our first time here... I would recommend for cultured sensitivity training for the manager!"
• "Just doesn't bode well for a business during these covid times."

Safety and Accessibility

Pros:

• "Felt safe with small kids."
• "If they see he is upset they offer a quiet spot to let him relax."
• "The staff was always on toes and readily available."
• "The place is super safe and everything is padded."
• "The employees kept a close eye on the kids and had safety in mind."
• "They were very alert and on top of everything, making sure everyone followed the rules and played safe."
• "My daughter was knocked down inadvertently and hurt her knee. The young man working the area where she fell immediately asked if she needed an ice pack."