Altitude Trampoline Park Reviews Summary

Cleanliness

Pros:

• "It's spacious and clean and kids love it."
• "The bathrooms were cleaned for my visit last Saturday."
• "Facility was clean and bright."
• "Facility was clean for the most part."
• "This place is awesome! Supper fun and extremely clean!"
• "Very clean! Much bigger and nicer than most other trampoline places we have been to!"
• "Improved, clean, more open space than my last visit."

Cons:

• "The only problem I had, which is a big one to me is the bathrooms were disgusting."
• "Toilet seats were soiled, paper towel all over the floors of the bathroom and it had no toilet tissue."
• "The women's bathroom was absolutely disgusting."
• "The room smelled like dirty water."
• "First time here and i am appalled disgusted the moment we walked in. Garage every where, food, masks all over the floor not much staff around and no one cleaning anything."
• "Overcrowded and disgusting and very dirty."
• "The play area is very dirty and gross."

Staff and Service

Pros:

• "I would like to say thank you to Jah’mel for a phenomenal customer service."
• "The people that work the floor are very friendly."
• "Staff members were all friendly and attentive."
• "The employees were so helpful."
• "The staff is phenomenal. Tony, Vanessa, Manny, Ryan ... are just a few of the staff members I’ve dealt with personally and they’ve gone above and beyond to make our experience exceptional."
• "The staff working this particular night were all very helpful, polite and pleasant to deal with."
• "The staff is very friendly. Will definitely be coming back!!"

Cons:

• "The staff is very young (no problem) but needs to b managed better."
• "The young adults at the counter stand around talking."
• "Overall poor attitude by the entire staff."
• "The manager apparently does not know his customers, he was rude."
• "Place is super fun if you omit the rude staff working in concession and at the admission desk."
• "The young man in charge of my party seemed lost."
• "The ladies behind the counter had a nasty attitude."

Safety and Facilities

Pros:

• "The trampoline jump pads are sealed at the edges which means the typical limb injuries due to a foot or hand caught in the edge is minimal."
• "There is at least one private room with glass walls/ windows as opposed to the tables in the open space across from the jumping area."
• "The seating area has a complete view of the entire trampoline area which means, parents can keep a watch."
• "They also had a section for under 70lbs which is very helpful to separate the kids for safety and fun!"
• "While the kids are jumping, they have staff walking around like life guards."
• "The open layout helps you with watching where all your children are at any given time."
• "They let you bring socks from other trampoline places and will give you a new pair for free in exchange."

Cons:

• "This place has no safety in mind."
• "There is little to no oversight on safety, so you MUST stay close to your child the entire time or risk a serious collision."
• "A group of older kids come in... my daughter gets her nose broken, and another child gets hit in her face as well."
• "I would stay away from this place. It is very dangerous, and they do not have staff working that actually do their jobs."
• "The worst trampoline in the world Never ever take your kids there,it’s unsafe and dangerous place everytime we go there always fight by the dodgeball area and the police arrived after the fights started and the persons injured and bleeding."
• "There is absolutely no control on the bullying from the staff."
• "They do not enforce and COVID - 19 rules."