Round1 Bowling & Arcade Reviews Summary

Game Selection and Quality

Pros:

• "Lots of awesome imported japanese rhythm game cabinets, a wide selection of fighting game cabs, and a ton of traditional ticket/prize winning games."
• "Not only so they have the retro games they got quite the extensive selection of new games as well."
• "So many different games- from air hockey to basketball to driving to zombie to claw games and so so much more."
• "The games are all new with a great variety!"
• "They have a great selection of games that seem to be updated frequently."
• "Everything was fine for the game’s I played all the buttons we’re responsive and working there we’re no display glitches."
• "Nice selection of games and I like that bowling is offered."

Cons:

• "Half the games or more were broken, no attendants so you have to walk up to the counter every time to get your points back on broken games."
• "It was fun, a lot of the machines were down, and the food and bar weren't open."
• "Food selection is pretty bad and idk about bowling but the 3/4 of the arcade games are closed."
• "Terrible service!!!! And Terrible machines!!!"
• "Half the games were out of service."
• "A majority of the games were closed down though so that was a letdown."
• "Most machines are closed. Due to not having license to give tickets."

Customer Service

Pros:

• "Every staff member was friendly, the place is clean and above all we had so much fun."
• "The managers and security make you feel safe well informed."
• "The staff are super nice."
• "The employees are really well trained and hospitable."
• "All the workers I came in contact with were nice and helpful."
• "Jason was so helpful and considerate! He made our time in the arcade awesome and memorable :)"
• "The staff is exceptionally nice, you can always find someone walking the floor helping people."

Cons:

• "Place itself is GREAT. Service is TRASH."
• "The employees don't even care for the place."
• "The customer service was terrible and the workers acted like we weren’t even there."
• "Extremely rude staff."
• "Management is pretty bad but it's a fun place otherwise."
• "Poor customer service from the clearly under trained or untrained employees."
• "Management wasn’t brave enough to face the situation and clearly sends me another email stating that they basically can’t do anything about it."

Facility and Atmosphere

Pros:

• "I'd definitely recommend dropping by just to check out the amazing selection of arcade and amusement games."
• "Really recommend for family bonding time. They have a lot of rhythm games from Japan and they are awesome!"
• "Super clean and beautiful atmosphere."
• "The facility was clean, the games all worked, the bar was stocked, and the food was good."
• "Clean, large selection of games, well maintained bowling lanes and well maintained pool tables."
• "Large beautiful facility. Has bowling and a very large game area with a lot of virtual rides and games."
• "We were pleasantly surprised by how clean the facility is."