Address: 1442 Phoenixville Pike, West Chester, PA 19380, USA
Phone: +14843297853
Rating: 4.5
based on 135 reviews.
Price
Pros:
"The price was very reasonable and we were thankful we didn’t have to pay for ourselves and just paid for our children."
"In my opinion, the prices were extremely reasonable."
"Adults can pay less than $10 for an observer pass if they will just be watching/assisting."
"Pricing wise it was okay - we really only wanted to jump and zip, we didn't need to go in the treehouses, but since us two adults had to pay general admission, we made the most of it and explored."
Cons:
"IMO making spectators pay $15 is ridiculous."
"Definitely try it once! But as for a place we might return to...not really worth the price."
"Tickets prices are steep to begin with."
"I wouldn’t suggest anyone spend $40-$50 on this place."
"This place has become overpriced and has horrible customer service."
"They charge $5 extra dollars for any extra adult guests to observe."
"$12 a kid for two treehouse structures is a bit expensive."
Staff and Service
Pros:
"Impressed with the staff. Warm and friendly."
"The guides were INCREDIBLY helpful and kind."
"Nick and Ethan were enthusiastic, knowledgeable, and professional! A great time was had by all!!"
"The employee who helped us out was great with our kids."
"The staff is super nice and helpful."
"Every staff member was friendly and helpful."
"The staff were all very kind, helpful and accommodating."
Cons:
"Poor communication and management choices are arbitrary and not announced with any notice."
"I feel like we were just a quick money grab with no concern for the experience."
"Ben was called over the walkie talkie several times but refused to come speak with me."
"We are very disappointed in the customer service."
"No one mentioned this when we checked in and paid - they simply said the zipline is that way."
"Nick, very condescendingly instructed me to 'have a good day'."
"I saw a staff member twirling her hair and not looking above consistently."
Facilities and Attractions
Pros:
"The treehouses are beautiful."
"They have 2 ziplines, near a dozen elevated tree houses, tree climbing challenges, walk the plank and more."
"The facility is very well maintained, staff was above reproach and safety was strictly adhered to at all times."
"The attractions were well staffed by friendly people."
"They have ax throwing, cool treehouses to explore, rope suspension bridges and zip lines."
"The tree houses are really creative, and there are a bunch of them."
"The treehouses are very well-made, imaginative and fun to explore."
Cons:
"There were 2 treehouses available and part of one was 'coming soon'."
"One of the zip lines was down."
"Also, multiple attractions were advertised but not open, despite buying tickets for them."
"Only 1 zipline was open, there was no axe throwing open, and certain parts of the park were closed entirely."
"There were a bunch of treehouses off limits or under construction."
"Another problem was a safety concern with one of the treehouses."
"However they are basically empty on the inside."
Experience and Enjoyment
Pros:
"We had our son's 10th birthday party here and it was amazing! Everyone had a blast."
"We had a wonderful afternoon celebrating our daughter's birthday."
"After posting this review, Treehouse World promptly addressed my concerns and refunded our admission costs."
"It is so nice to be at a place where people seem to enjoy their jobs."
"Definitely a hidden gem for kids."
"It's just a wonderful place for kids and adults alike to hang out having fun."
"So much fun for the kids, even for adventurous adults."
Cons:
"It was a terrible experience."
"What a disappointment. Won't be going back!!"
"Never coming here until they fix this $15 tax."
"We observed other customers who were also treated poorly."
"It is not as large as I expected and you aren't that far into the woods, we could still hear traffic."
"Very interesting place to visit but some areas in a state of disrepair."
"I’m totally disappointed. And worse, so is my son."