"The manager, Mark at the East Brunswick NJ location, took care of everything for me from the beginning to the end."
"The wonderful customer service provided by Billy Recanatini (sales consultant) and Mark Polefka (Store Manager) is something you won't find anywhere else."
"Michael was our salesman and he dedicated his time to help us choose the right carpets for our home."
"Mark was our salesperson. He is very knowledgeable and has an excellent temperament that made us very comfortable."
"The sales team is great with no pressure. You get straight answers with no guess work."
"Good honest sales staff, Michael helped us make the correct choice for our hallway and bedroom carpeting which saved us a lot of money."
"Mark and Billy, along with their team, provided a level of customer care that was truly above and beyond."
Cons:
"I should have walked out when I was blown off by a couple of sales reps who refused to engage."
"Allen got very angry with me."
"They said they had samples for us to look at. Traveled to store, had no samples and then laughed at me for what I wanted to do."
"No how are you?, can I help you? NOTHING."
"The salesman that was there was very rude."
"Unfortunately, the guy took my number and never called."
"This salesman probably forgot to follow up on my conversation and chose to take an aggressive stand to hide their own inefficiencies."
Installation Service
Pros:
"The installers removed old flooring and installed the vinyl floor quickly and flawlessly."
"Install was amazing to watch how good they were, we had a difficult install on stairs and around railing posts but they came in and completed it expertly."
"When they had a cancellation they moved up my install."
"The installers they hired for our job did an incredible job."
"The whole process was easy and the guys who installed the floor did a fantastic job."
"Installers were in and out in less than four hours."
"The installers took time to move my larger furniture I could not move and placed it back when they completed."
Cons:
"Install dept unresponsive to phone calls, had to change appt and took 2+ days ti get call back."
"delivery late, no call until after set time frame and they knew in the Am they were delayed and did not contact me."
"The people that laid the floor down was not professional they were subcontractors I couldn’t understand a word they were saying."
"I had the floor lay down it’s coming up they didn’t put trim on the air and my side door does not open all the time."
"However, during the installation, the crew scuffed up our walls and floor base-moulding."
"One option I was hoping would be included was to fix the creaking floors before they installed the carpeting."
"left message for installation dept to call me and they did not."
Product Quality
Pros:
"The service has always been exceptional and the quality of the materials has always been outstanding."
"Highly recommend Michael P. and Carpets & More, I will certainly be back for future carpeting and flooring needs!"
"The quality of the products and service was excellent."
"We saved $2,500 compared to the other company (costco) and not only did Carpets & More have a bigger selection of wood flooring the salesman Michael was patient and helpful."
"The quality and price of their flooring is excellent."
"The quality of both the product and the installation service was top-notch."
"We love our Mohawk Smart Strand carpet. Nicely installed! And oh so soft and plush!"
Cons:
"cleanup could have been a bit better."
"You just lost a customer for life that would of used you for the rest of my home."
"The worst customer service ever!"
"Mike Pritykin was very informative and steered us away from that one saying because of the sheen it always looked soiled."
"I gave him every opportunity he called me four months later I will not recommend this company ever ever again they’re very rude very unprofessional."
"left message for installation dept to call me and they did not."
"The gentleman with the beautifully straight teeth helped me the most and put a lot of my anxiety at ease."