Avalon Flooring Reviews Summary

Customer Service

Pros:

• "Our experience with Stephanie could not have been better."
• "Connor at Avalon Flooring... was attentive to detail, personable and professional."
• "Denise was wonderful to deal with!!"
• "John Senese is patient, incredibly knowledgeable, and has a great sense of style."
• "I spoke with Stephanie Montoya and was truly impressed. She is very knowledgeable and addressed all my concerns."
• "Rob Gentzler is very knowledgeable about the extensive selection of tile, wood and vinyl flooring available in the showroom and about the design process."
• "We unreservedly recommend Rob Gentzler at Avalon Tile in King of Prussia."

Cons:

• "While the new flooring looks very nice. The overall experience was a disappointment."
• "This was a strange and disappointing experience... The whole situation was just strange and a bit off-putting."
• "Disappointed overall. Tile selection is good, salesperson was very good, but they shipped us several boxes of WRONG TILE."
• "Just terrible. UPDATE: After my complaints, Avalon flooring management did help resolve the issue... but they still caused major stress and it is clear they had the product in stock for installation but were just planning to bypass my order if I did not complain so I cannot go above 3 stars."
• "Despite putting down $4,200 deposit in June for material and installation, the delivery date/installation date keeps getting pushed back with no resolution in site."
• "Contacted Avalon 4 times since by email and phone, with zero response."
• "After this I will NEVER go back there and will NEVER let anyone I know purchase from them either. Completely sick over this."

Product Quality

Pros:

• "The kitchen is finally complete now that the tile is in. It looks absolutely beautiful, and we have gotten many compliments from guests!"
• "Avalon is a huge store with a wonderous collection of tile, carpeting, wood, etc."
• "The craftsmanship was expertly done as well!"
• "The product arrived this week and it’s even better than we hoped for."
• "Materials arrived on time and look amazing installed in my home."
• "The tile we selected was delivered to the warehouse (to be picked up by us) in a matter of days."
• "The tile came in in the time he said."

Cons:

• "I was told that the flooring I purchased would be adequate for wheelchair use and waterproofing. Unfortunately, the laminate curled and pealed on the first year."
• "For some reason it was not covered under the warranty."
• "We were quoted at 650 sqft... And yet when the rep came out today he quoted us 3,818."
• "We'll have to shop around for other carpet companies to try instead :("
• "Had a HORRIBLE experience at Avalon in King of Prussia."
• "Save your frustrations and time and go somewhere...ANYWHERE else!"
• "We won’t be back. Ever!"

Design and Selection Process

Pros:

• "Stephanie Montoya guided me with a house restoration project as well as a new guest room creative design."
• "Stephanie suggested a stone backsplash which is gorgeous and perfect for the room."
• "Stephanie’s expertise made this process streamlined and efficient."
• "Stephanie Montoya was fantastic! She walked us through all of the choices for our recent bathroom job and made the whole process easy."
• "Denise Rizzo was able to guide us with a bathroom renovation project."
• "Stephanie Montoya was highly recommended by our family who just renovated their bathroom."
• "Stephanie Montoya of Avalon in King of Prussia, Pa is a true delight! Her attention to our wants and needs was superb!"

Cons:

• "While the employees are knowledgeable and helpful at selling you product and services, they are unable to stick to expected delivery dates and deadlines essential for home upgrade planning."
• "We went with Avalon because we were giving a lot of design advisory."
• "We visited several different showrooms to select tiles for our bathroom remodel projects. Avalon in King of Prussia, PA, by far, is the best place."
• "This is the place to go to buy tiles in the Philadelphia metro. They have a great selection and an amazing staff."
• "The KOP showroom is beautiful and they are always updating it, which is very inspirational."
• "Beautiful showroom with a wide variety of options to choose from."
• "Avalon has a wonderful selection over a wide range of types and price ranges."