Address: 1500 NJ-35, Ocean Township, NJ 07712, USA
Phone: +17323805640
Rating: 4.8
based on 168 reviews.
Customer Service
Pros:
"The quality and variety of samples available are unequalled in the area, and the customer service is always top rate."
"Jeff greeted us and directed us to the flooring choices. Jeff did not hassle us about buying or follow us around the store."
"It’s refreshing to work with a team that epitomizes the meaning of customer service."
"Kelly from customer services answered the phone each time I called and was the perfect example of how you not only speak with people but how you professionally solve problems."
"Kathy greeted me and listened to all my questions and, somehow, exceeded my expectations while staying within my budget."
"Linda was so helpful I'm still getting a few more things and she's been there for me ask for Linda you'll be very happy you did thank you."
"Meghan is the definition of professional while still going above and beyond what is necessary to ensure each and every project is a success and our expectations are always met."
Cons:
"They're 50 percent more expensive then they're competitors so I expected top service, but got nothing."
"If I could give less then 1 star I would. I had a terrible experience with this company."
"First time I visited to buy wood floor tile and not one salesman said hello or asked if we needed help."
"When I ordered the flooring from Avalon they said I could return the unopened boxes... Avalon refused to take them back because they were special order."
"I spoke to the manager, Brian Donnelly, about the issues we were having because I felt he should know. He was rude and made it clear he didn't want to hear about the issues we were having."
"Terrible Customer Service. From the amount of people hovering around the front desk chatting you would think ONE of the them would say 'hello, how can I help you?' NO one did."
"Horrible service, I ordered tile one way, and they gave it to me another."
Product Quality
Pros:
"The samples I requested came in a few days, and I'm very excited about the new tiles in my bathroom."
"Great product lines. I designed three investment properties and two houses with Avalon's products and people's jaws still drop when they walk into these houses."
"They have a great selection of beautiful tile to choose from."
"The showroom in Ocean Township is lovely and has an array of selections."
"The carpet selection at Avalon was impressive. So much to choose from."
"Avalon Flooring has the nicest selection of tile. So many very beautiful choices that are extremely unique."
"The selection is overwhelming and they have tiles for all price ranges."
Cons:
"But the quality of the carpet was the lowest I’ve ever seen... Very dissatisfied and disappointed!"
"I ordered green tile and it came absolutely white without question."
Design and Consultation
Pros:
"Ordering bathroom tiles can be a challenging task, to say the least, until we met and had Kathryn helping us through the process."
"She was knowledgeable, attentive to my needs and very creative with options for my space."
"Aspasia is amazing at her job. She’s great at understanding design and knowing all of the materials needed for any project."
"Meghan Dooley is the best! She is incredibly helpful and knowledgable."
"Linda's knowledge of the products and expertise in design were critical in making this a less stressful event."
"Kathy Matsikoudis of the Ocean Twp store has been an integral consultant in the design of the the last several new homes I have sold."
"Kathryn Matsikoudis is the best... She is professional, courteous, patient, a good listener and has a keen sense of style and is never pushy."
Cons:
"But again it’s not my problem. Very dissatisfied and disappointed!"
"After my wife spoke with the sales person at the Shrewsbury NJ location she was told it took 2-3 days to get the tile from the warehouse... Someone dropped the ball."