Avalon Flooring Reviews Summary

Category: Flooring store

Address: 1500 NJ-35, Ocean Township, NJ 07712, USA

Phone: +17323805640

Rating: 4.8
based on 168 reviews.

Customer Service

Pros:

  • "The quality and variety of samples available are unequalled in the area, and the customer service is always top rate."
  • "Jeff greeted us and directed us to the flooring choices. Jeff did not hassle us about buying or follow us around the store."
  • "It’s refreshing to work with a team that epitomizes the meaning of customer service."
  • "Kelly from customer services answered the phone each time I called and was the perfect example of how you not only speak with people but how you professionally solve problems."
  • "Kathy greeted me and listened to all my questions and, somehow, exceeded my expectations while staying within my budget."
  • "Linda was so helpful I'm still getting a few more things and she's been there for me ask for Linda you'll be very happy you did thank you."
  • "Meghan is the definition of professional while still going above and beyond what is necessary to ensure each and every project is a success and our expectations are always met."

Cons:

  • "They're 50 percent more expensive then they're competitors so I expected top service, but got nothing."
  • "If I could give less then 1 star I would. I had a terrible experience with this company."
  • "First time I visited to buy wood floor tile and not one salesman said hello or asked if we needed help."
  • "When I ordered the flooring from Avalon they said I could return the unopened boxes... Avalon refused to take them back because they were special order."
  • "I spoke to the manager, Brian Donnelly, about the issues we were having because I felt he should know. He was rude and made it clear he didn't want to hear about the issues we were having."
  • "Terrible Customer Service. From the amount of people hovering around the front desk chatting you would think ONE of the them would say 'hello, how can I help you?' NO one did."
  • "Horrible service, I ordered tile one way, and they gave it to me another."

Product Quality

Pros:

  • "The samples I requested came in a few days, and I'm very excited about the new tiles in my bathroom."
  • "Great product lines. I designed three investment properties and two houses with Avalon's products and people's jaws still drop when they walk into these houses."
  • "They have a great selection of beautiful tile to choose from."
  • "The showroom in Ocean Township is lovely and has an array of selections."
  • "The carpet selection at Avalon was impressive. So much to choose from."
  • "Avalon Flooring has the nicest selection of tile. So many very beautiful choices that are extremely unique."
  • "The selection is overwhelming and they have tiles for all price ranges."

Cons:

  • "But the quality of the carpet was the lowest I’ve ever seen... Very dissatisfied and disappointed!"
  • "I ordered green tile and it came absolutely white without question."

Design and Consultation

Pros:

  • "Ordering bathroom tiles can be a challenging task, to say the least, until we met and had Kathryn helping us through the process."
  • "She was knowledgeable, attentive to my needs and very creative with options for my space."
  • "Aspasia is amazing at her job. She’s great at understanding design and knowing all of the materials needed for any project."
  • "Meghan Dooley is the best! She is incredibly helpful and knowledgable."
  • "Linda's knowledge of the products and expertise in design were critical in making this a less stressful event."
  • "Kathy Matsikoudis of the Ocean Twp store has been an integral consultant in the design of the the last several new homes I have sold."
  • "Kathryn Matsikoudis is the best... She is professional, courteous, patient, a good listener and has a keen sense of style and is never pushy."

Cons:

  • "But again it’s not my problem. Very dissatisfied and disappointed!"
  • "After my wife spoke with the sales person at the Shrewsbury NJ location she was told it took 2-3 days to get the tile from the warehouse... Someone dropped the ball."

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