Harry Katz Carpet One Floor & Home Reviews Summary

Customer Service

Pros:

• "Always a pleasure to do business with this store."
• "Thanks to everyone at Harry Katz for a great experience!"
• "Cindy was wonderful to deal with."
• "The sales team is equally OUTSTANDING; I always get through to my representative DAY OR NIGHT, never have to leave a message."
• "The staff at Harry Katz, particularly Cyndy and Betsy, were a pleasure to work with from beginning to end."
• "Every time I called, I was greeted by someone who was very nice and efficient."
• "The salespeople were very experienced, helpful and pleasant."

Cons:

• "He basically told me to go walk around, showed me where to find the prices and to figure it out on my own."
• "Walked in was not acknowledged by anyone."
• "The guy who opened the door was completely rude and antisocial."
• "I was annoyed enough to write this review and will never shop there again."
• "Complete was of time dealing with this carpet place."

Product Quality

Pros:

• "They installed the carpet professionally and I love it! The quality is wonderful and the staff is very accommodating."
• "Products are of high quality."
• "The carpet looks great and exactly like I expected."
• "Whether your budget is on the lower end, or you are looking for the finest materials available, you will find it here."
• "The variety of products is abundant. Their work is impeccable."
• "This store has an amazing selection of carpets, flooring materials and all types of floor coverings."
• "Their store has a vast array of choices!"

Cons:

• "Several months later, the carpet began to unravel on the back of the staircase."
• "In addition, there are visible seams where the sections of carpet have been joined."
• "But didn't put back a portable bookcase I had removed (had to run out to street to catch them) and for some reason broke my kitchen telephone wires."

Price and Value

Pros:

• "We liked the sample and ordered the tiles for less than I thought they would cost."
• "Also, moderately priced, for all the service they deliver, with (every) sale!"
• "By going through Harry Katz it cost me 3x less than ordering the tile through Amazon."
• "It’s always good to get a great price and great service!"
• "The price was a bit on the high end; but they worked with us best they could, and that says plenty."

Cons:

• "Their RIDICULOUS HIGH PRICES, its a must avoid."

Installation Service

Pros:

• "The installers were on time, professional, and worked efficiently - definitely pros."
• "Quick, efficient and professional installation of front stair runner."
• "Installer Moreno and Oscar were professional cordial and top notch."
• "The install was scheduled as soon as the carpet was in...and our installer worked hard and was also nice...and neat."
• "The installation team Jesse and his crew did an amazing job, the floor came out beautiful."
• "Very professional very neat! The installation team was the best I've ever seen."
• "The installation team was professional, courteous and efficient."

Cons:

• "I'm not sure why this possibility was not addressed before the carpet had been delivered or why I had to hear about it from the installer."

Additional Services

Pros:

• "Took extra special care to explain to us that what was being used that wouldn't hurt our pet."
• "They also offer a take away the old carpet service."
• "They took care of everything, coming in to measure, and they offer a service for their team to move my furniture and move it back on installation day."
• "We had originally decided we didn't want the hardwoods in our closet but after the work was completed we changed our minds... They happily sent the installer back on Monday afternoon and since there was enough wood leftover from the main job, they didn't charge us anything additional = INTEGRITY!"
• "Not only were they helpful in helping me pick a carpet, they have samples sent directly to your home before you buy."
• "I felt very safe shopping there, even during Covid times, as they screen at the door and disinfected all the samples I took home, before returning them to the floor."

Cons:

• "One of their carpet specialists determined the carpet was defective and that we should choose a new carpet and it would be replaced free of charge."