"Katha at Avalon Flooring in Brick, she was exceptionally helpful and patient."
"Diane was very helpful in making sure we found the exact tile we were looking for."
"Barbara Lorenzo was absolutely fantastic, she helped pick out every material."
"Diane made us feel so at ease with the daunting task of selecting so many different floors."
"Love working with the sales person Katha. She is talented, organized and kind."
"Vicky came out to do measurements. She was amazing as well."
"Diane... was fabulous in advising what tiles to use where."
Cons:
"I have reached out to Avalon flooring 4 times... and still have heard nothing back from Avalon."
"And then they refuse to accept any returns of any extra full boxes of unused tile."
"Nope she took the call, told me to 'look around' meanwhile there was nothing to look at, and left me there for over 10 minutes."
"Really bad experience with salespeople there who sent me to another store to pick up product and paid for it in cash only to receive a bunch of phone calls a month later accusing me of stealing the product."
"Diane has to be one of the rudest salespeople I've ever encountered."
"Diane who had trouble understanding what type of tub I have, but yet she's working as a consultant?"
"I am outraged by the manner of which they treat their customers (like common thieves) and I as a Tile contractor will never shop at Avalon flooring again!"
Product Quality
Pros:
"The install was perfect and I love my new backsplash and have gotten so many compliments on it."
"We are 100% satisfied with the floor and recommend Diane to everyone we know who is looking to install a new floor."
"We ended up with a beautiful Marble. We love it."
"The quality of the material is great and the pricing is fair."
"The orders were prompt and the materials arrived on time and accurately."
"The floors look amazing and the installers Ed Rosa and his fellow works did a really great job installing and cleaning up."
"Avalon Flooring delivered! ON TIME!!!"
Cons:
"The store has a very limited selection, products similar to those at Home Depot but with jacked up prices."
"Floor had been installed for about 6 months when I started to notice a top layer of the floor peeling."
"This rug sheds unbelievable... I am afraid before i know it will not have any pattern left."
"Nothing that I can't get a little cheaper at big box store but have to see what best value etc is for me."
"Save your time and money and go elsewhere. This place is full of highly aggressive salespeople."
"I highly advise you to shop elsewhere due to if there is a problem it will most likely not be resolved."
"This store and for sure not her, won't see any of my 2 grand."
Design and Style
Pros:
"Katha is terrific, and has a great sense of style and design trends."
"She was able to create exactly what I was looking for!"
"She matched the tile to the already existing floor and cabinets, which made our selection very easy."
"The team here - especially Barbara & Vicki - go the extra mile to make sure all projects come out looking top-notch!"
"She helped us design our custom shower with her professional experience in tiles and really knocked it out of the park."
"Barbara helped me pick the best choices out there after explaining what I wanted she knew exactly which tiles and design to pick for me."
"Katha... knows what we want better than we do."
Cons:
"When I told them to check the cameras they told me if i don’t produce a receipt for the materials I picked up a month earlier they would put my account in overdrawn status."
"Although she did guarantee the tile would be here on time, she made her best effort."
"I walked right out with her looking up for split second, not saying anything to keep me from leaving."