Avalon Flooring Reviews Summary

Category: Flooring store

Address: 540 NJ-70, Brick Township, NJ 08723, USA

Phone: +17328994477

Rating: 4.8
based on 142 reviews.

Customer Service

Pros:

  • "Katha at Avalon Flooring in Brick, she was exceptionally helpful and patient."
  • "Diane was very helpful in making sure we found the exact tile we were looking for."
  • "Barbara Lorenzo was absolutely fantastic, she helped pick out every material."
  • "Diane made us feel so at ease with the daunting task of selecting so many different floors."
  • "Love working with the sales person Katha. She is talented, organized and kind."
  • "Vicky came out to do measurements. She was amazing as well."
  • "Diane... was fabulous in advising what tiles to use where."

Cons:

  • "I have reached out to Avalon flooring 4 times... and still have heard nothing back from Avalon."
  • "And then they refuse to accept any returns of any extra full boxes of unused tile."
  • "Nope she took the call, told me to 'look around' meanwhile there was nothing to look at, and left me there for over 10 minutes."
  • "Really bad experience with salespeople there who sent me to another store to pick up product and paid for it in cash only to receive a bunch of phone calls a month later accusing me of stealing the product."
  • "Diane has to be one of the rudest salespeople I've ever encountered."
  • "Diane who had trouble understanding what type of tub I have, but yet she's working as a consultant?"
  • "I am outraged by the manner of which they treat their customers (like common thieves) and I as a Tile contractor will never shop at Avalon flooring again!"

Product Quality

Pros:

  • "The install was perfect and I love my new backsplash and have gotten so many compliments on it."
  • "We are 100% satisfied with the floor and recommend Diane to everyone we know who is looking to install a new floor."
  • "We ended up with a beautiful Marble. We love it."
  • "The quality of the material is great and the pricing is fair."
  • "The orders were prompt and the materials arrived on time and accurately."
  • "The floors look amazing and the installers Ed Rosa and his fellow works did a really great job installing and cleaning up."
  • "Avalon Flooring delivered! ON TIME!!!"

Cons:

  • "The store has a very limited selection, products similar to those at Home Depot but with jacked up prices."
  • "Floor had been installed for about 6 months when I started to notice a top layer of the floor peeling."
  • "This rug sheds unbelievable... I am afraid before i know it will not have any pattern left."
  • "Nothing that I can't get a little cheaper at big box store but have to see what best value etc is for me."
  • "Save your time and money and go elsewhere. This place is full of highly aggressive salespeople."
  • "I highly advise you to shop elsewhere due to if there is a problem it will most likely not be resolved."
  • "This store and for sure not her, won't see any of my 2 grand."

Design and Style

Pros:

  • "Katha is terrific, and has a great sense of style and design trends."
  • "She was able to create exactly what I was looking for!"
  • "She matched the tile to the already existing floor and cabinets, which made our selection very easy."
  • "The team here - especially Barbara & Vicki - go the extra mile to make sure all projects come out looking top-notch!"
  • "She helped us design our custom shower with her professional experience in tiles and really knocked it out of the park."
  • "Barbara helped me pick the best choices out there after explaining what I wanted she knew exactly which tiles and design to pick for me."
  • "Katha... knows what we want better than we do."

Cons:

  • "When I told them to check the cameras they told me if i don’t produce a receipt for the materials I picked up a month earlier they would put my account in overdrawn status."
  • "Although she did guarantee the tile would be here on time, she made her best effort."
  • "I walked right out with her looking up for split second, not saying anything to keep me from leaving."

Thanks! Your review is awaiting moderation.