Veterinary Care Group - Forest Hills Reviews Summary

Staff and Service

Pros:

• "Everyone is very professional and friendly, easing any stress over the new COVID drop off policies."
• "Dr Lee is amazing. She provides a very thorough exam and takes time to explain everything."
• "Dr. Blumin was amazing; she gave great advice, patiently answered all questions, and genuinely seems to love her job."
• "The vet tech and doctor explained my dog's care step-by-step and answered all my questions."
• "The team's warmth and hospitality were outstanding, making our visit a delightful experience."
• "The staff here are always so fantastic, patient, and kind."
• "These awesome incredible individuals kindly did their thing."

Cons:

• "Whoever was on front desk duty on May 10, 2023 around 2:30pm is not suited for that job."
• "They give you attitude and literally tell you they don't know anything."
• "The vet assistant andrea was very condescending."
• "The doctor always seems to look annoyed and constantly wants my dog muzzled."
• "Vets are great but desk staff consistently gives out incorrect information."
• "This practice was unprofessional and rude from the beginning."
• "The veterenarians on premessis are so unprofessional its sad."

Cost and Transparency

Pros:

• "At VCG everyone is concerned for what is the best for pet and always talks to you about the cost and always willing to work around your budget."
• "Best of all they are honest. They won’t price gauge you either."
• "They even follow up on your pet's wellbeing after vaccines!"
• "They have great documentation so they know your pet’s history and can properly treat and follow up."
• "They don’t rob you for your money and prices are fair."
• "Prices are very reasonable and they provide you with options, explanations and prices before you decide on treatment - so no surprises."
• "Price is reasonable per my research in the area as well."

Cons:

• "Also a quick search on the internet for this particular test is less than half the price you are charging."
• "Transparency, COMPASSION, education, and honesty are vital in pet care, and regrettably, this clinic did not meet those expectations."
• "Zero stars. Today, Thursday 10/6/2022, this Vet Care clinic refused to treat my cat unless I pay 'again' for a test that I had already paid near $900.00 for."
• "They charge me additional fees to weigh my dog for $35."
• "It really feels like their management team does not know what they're doing."
• "It is too expensive. I probably won't go back unless I don't have a choice."
• "Let me start by saying this place is ridiculously over priced!!"

Appointment and Accessibility

Pros:

• "I'm very satisfied with the service I received for my cat. I called ahead and was able to come right in with no appt."
• "Amazing service, I was lucky enough to get same day vaccinations for my puppy."
• "They saw my puppy exactly on time as scheduled and took the time to answer all questions I had without feeling rushed."
• "Do call ahead and make an appointment though. The clinic gets booked very far out in advance."
• "We highly recommended them for the convince of being able to get an appointment quickly since you can chose from different locations and they keep great records so you don’t have to worry about which location you attend."
• "Even if one location is busy, we can go to another in the borough."
• "Even though they were busy they squeezed us in for a same day visit."

Cons:

• "I was nervous about dropping off my dog without being able to go inside because of COVID regulations."
• "The worst veterinary that I have seen, my mother made an appointment and because she was 5m late they didn’t wanted to take the dog."
• "Now on different occasions every time i call to request a medication refill they say they will call me back and they do not."
• "However, when I’ve called multiple times during their website-stated hours, I continuously got a recorded outgoing message stating the office closed and referred me to a 24-hour animal hospital."
• "They do have a very packed calendar, so make sure you schedule your appointment 6-8 weeks ahead of time."
• "The right hand does. It know what the left is doing. The answering services do the wrong appointments or miss the appointments."
• "More recently it's impossible to get an appointment and they have cancelled important appointments made for us a month in advance."

Facilities and Comfort

Pros:

• "The facilities are always spotless and welcoming — coffee/tea/cookies are a nice plus."
• "The office is very clean."
• "The establishment is also transparent in pricing, clean and the clinic was cool enough for your pet."
• "Their curbside check-in and check-out process is also extremely smooth."
• "Friendly welcoming staff soon as you walk into the door. They talk to you but also to your pet."
• "The staff at Forest Hills VCG is wonderful! I took my cats in for their annual wellness exams, and everyone was friendly, helpful, and made sure we were comfortable and taken care of quickly."
• "I appreciate that although I could not go to the exam room with my dog, and she was taken back and needed to wait to be seen by the Dr., someone came out to let me know that she was calm and relaxed back there."

Cons:

• "This place did not helped my dog, they charged for the visit, hand the dog back and sent me out to an over priced hospital or a far away vet."
• "Never coming back. I plan on giving my business to a clinic that budgets enough time to care for my pet."
• "Due to covid regulations, we haven't been allowed to go into the office with our pup to be examined."
• "The red flags started when they lost the documents the heart specialist had send them via fax."
• "I got two cats and they were seen by the previous doctor but the hours were working for me because i WORK regular hours and this place closes at 6pm and it’s impossible for me to bring my cats now."
• "Of the times I have reached out to ask for this courtesy I have almost always been meet with we are not able to accommodate you followed by the suggestion of taking my pet to Blue Pearl."
• "I would like to suggest that the clinic should allow the owners to get into the exam room with their pets again."